Basic Factory Outlet, S.A.R.L. was founded in January 2010. Since then the company has grown to encompass 5 branches in Lebanon and up to 300 employees. The company imports brand merchandise from the US, and sells them in its stores at a discounted price. The merchandise ranges from clothing for women, men and kids, to shoes, houseware and beddings.
Company Mission Statement
At Basic Factory Outlet, S.A.R.L., our mission is to exceed the expectations of our customers, every day. We strive to deliver exceptional value on an exciting, ever-changing selection of quality, brand name, off-price fashions for family and home in an atmosphere that s friendly and fun.
To accomplish this, we count on our employees to provide a courteous, helpful and enjoyable shopping experience for all customers. In return, we will strive to create a workplace that values honesty, mutual respect, teamwork, and high standards and where every person has the chance to excel.
We are currently located in, Jnah, Mansourieh, Hazmieh, Kaslik, Verdun and Jeita.
Basic Outlet Stores opens the position of
Based in Kaslik
The Sales Associate is responsible for guiding, assisting and meeting customers' needs as to ensure an exceptional shopping experience. The sales associate should always present a good and positive image of the store. To do so, the sales associate is responsible on maintaining a good visual image and building good customer relationships. The sales associate should work on a rotational basis in the showroom, at the cash register and in the fitting room.
Position within the hierarchy:
You will report directly to the Store Manager
Greet and acknowledge customers and ascertain what each customer wants or needs.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Listen to customer inquiries and complaints, and respond adequately.
Stay abreast the different brands, price ranges, latest sales and discounts, new arrival and event dates.
Good Store Image
Maintain a good visual display for all merchandise in your assigned section in accordance to Basic's presentation standards
Maintain the store in a clean condition.
Maintain merchandise quantity at an adequate level and in accordance to replenishment rules.
Maintain merchandise free of defects by random checks on items in area, new items, or items returning from fitting room, and making sure they still have correct price tags and alarms.
Know how to operate the cash register and the rules for handling returns, accepting checks, and putting merchandise on hold.
Know the rules and regulations for the fitting room, and ensure security, safety and privacy of the customer.
Qualifications and skills:
o Knowledge of a foreign language, in particular French or English.
o At a minimum, a high school graduation certificate.
o No experience is required. Any experience in the sales and customer service field is a plus.
Excellent oral communication & presentation skills.
Positive & active listening skills.
Excellent interpersonal skills.
Excellent organizational skills.
Problem Sensitivity and awareness.
Demonstrate resourcefulness and initiative in dealing with daily assumptions.
Able to work with various departments and foster teamwork.
Able to work independently with minimal supervision.
Able to maintain a flexible work schedule.
Able to put up with long working hours on busy days when needed.
Able to work on any location in Lebanon.
Able to work on Saturdays and Sundays.
Industry Type :
Functional Area :
Sales / Business Development