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Field Service Engineer - Dgs

General Electric

2 - 4 years Cairo - Egypt

Other(Other). Any Nationality

, Posted on May 22, 2018 1 Opening

Job Description

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The Field Service Engineer will be responsible for meeting the daily service repair and maintenance needs of the customer s equipment and driving customer satisfaction through Service Excellence.
Essential Responsibilities:
Basic troubleshooting, installation, maintenance and service repair needs on designated equipment.
Completing Preventative Maintenance and Field Modification Instructions.
Ordering and managing repair parts cycle times.
Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
Maintaining tools and test equipment properly and ensuring they are calibrated.
Meeting Health and Human Services, Environment Health and Safety and/or other applicable regulatory requirements.
Managing vendors service delivery processes in compliance with GE Healthcare policies.
Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
Identifies Sales opportunities and communicate to account team. Assists in Account Sales visits.
Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.

Industry Type : Power Generation / Power Distribution / Energy / Nuclear Energy
Functional Area : Engineering

Desired Candidate Profile

Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position. Complete all planned Quality & Compliance training within the defined deadlines. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. Identify and report any personal quality or compliance concerns immediately to the Quality Organization. Insure timely dispatch closure. Ensure completion of all field modifications instructions (FMI s) within prescribed timeframe. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.
Desired Characteristics:
Qualified to Degree level or equivalent.
Technical and analytical skills.
At least 2-4 years Field Services experience.
Comprehensive knowledge of a specific modality or multi-modalities.
Profiency in English.
Ability to work independently.
High work standards and quality.
Initiative and motivation.
Plans and organizes work effectively.
Strong communications-, listening- and interpersonal skills.
Good Customer skills; deals tactfully and effectively with differences of opinion.


Troubleshooting Product quality Continuous improvement Healthcare Administration Customer service delivery QMS Root cause analysis Customer satisfaction Interpersonal skills

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General Electric

General Electric, popularly known as GE is a multinational conglomerate with its operation in a variety of segments. The company has its corporate headquarter in Boston, Massachusetts and its regional headquarter in Dubai. GE in the UAE offers services in domains such as Digital Energy, Energy Conne ctions, Aviation, Industrial Solutions, Healthcare, Lighting, Oil & gas, Power, Power Conversion, Transportation, etc.

General Electric has been a partner in the Middle East, North Africa and Turkey for over 80 years. The company’s committed towards the region’s progress and prosperity is evident from the waves of change and growth it has brought since its operations started. GE works with governments and customers to form capacities, train talent, deliver advanced technologies and co-create innovative solutions that encourage the socio-economic growth of the region.

GE provides its employees new opportunities to collaborate with the best minds in the country to develop solutions that make a difference to the lives of millions of people. The company invests in its people to inculcate the spirits of leadership, innovation, growth and unyielding integrity in them.
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