Field Service Engineer

Analog AI

Responsibilities

• Troubleshooting & Repairs: Provide on-site troubleshooting and emergency repairs for robotic systems, ensuring minimal downtime and quick recovery of operations.
• System Optimization & Maintenance: Optimize robotic systems and software for enhanced performance. Conduct routine maintenance and servicing, identifying issues before they impact system functionality.
• Installations & Integrations: Lead installations of new robotic systems, ensuring seamless integration into the customer s warehouse environment. This includes system configuration, setup, and calibration.
• Customer Training & Support: Provide hands-on training to customers, ensuring they fully understand system operation and maintenance procedures. Offer ongoing support to resolve any questions or issues post-installation.
• Warranty Management: Address warranty-related issues, ensuring proper procedures are followed and customers are fully supported.
• Documentation: Maintain accurate records of services provided, including troubleshooting, repairs, parts replaced, and training conducted. Ensure that service reports are up-to-date and submitted on time.
• Collaboration: Work with internal teams (engineering, product development, customer support) to relay customer feedback and assist in product improvements or troubleshooting escalations.
• Customer Relations: Build and maintain positive relationships with customers, ensuring satisfaction and addressing concerns in a timely and professional manner.

Qualifications

• Experience:Previous experience in field service engineering, robotics, or automated systems in a warehouse setting is highly preferred. Experience with troubleshooting, installations, and maintenance of robotic systems is a must.
• Technical Skills: Knowledge of robotic systems, automation, and software troubleshooting.
• Problem-Solving Skills: Ability to diagnose complex technical problems quickly and efficiently in a dynamic, fast-paced environment.
• Communication Skills: Excellent verbal and written communication skills. Ability to effectively explain technical concepts to customers with varying levels of technical expertise.
• Customer-Focused: Strong customer service orientation with the ability to manage relationships and ensure customer satisfaction.
• Flexibility & Availability: Willingness to travel frequently for site visits and work in various environments.

Work Environment

They will be deployed in industrial settings and suburban environments. Driver s License is MUST.

What Working At Analog Offers

• Culture: A collaborative, globally minded team building the future of physical intelligence. We value curiosity, courage, and creativity, and we re united by a belief that technology should amplify human potential rather than replace it.
• Impact: The opportunity to work on projects with national and global significance, from adaptive cities and resilient infrastructure to next generation sports, entertainment, healthcare, and energy. Every product you help build contributes to shaping a safer, smarter, more human centered world.
• Growth: Outstanding opportunities for learning and career development. You ll collaborate with leaders across AI, robotics, mixed reality, and systems engineering, while working on industry first, frontier scale solutions.
• Rewards: A competitive compensation package with healthcare, education support, and generous leave benefits, reflecting the high value we place on our people and their families.