The purpose of this position is to be the lead of a team of service technicians, typically for Facilities Management Contracts or large service sites and to ensure that Honeywell meets contractual requirements and exceeds customer expectations, while also being an individual contributor (100% job chargeable). Duties include developing skills, information and management discipline necessary to deliver services in a timely manner at planned gross margins, leveraging HBS tools, processes and best practices. Role responsibilities include the Field Service Supervisor performing work on contracts and service projects to meet team s financial and productivity metrics.
Take ownership and be responsible to deliver and achieve the targeted financial results and service retrofit booking target.
Carry out forecast on order bookings and maintain cost analysis of the Contracts/ projects.
Have financial control responsibility according to previously agreed budgets and plans.
Assist / participate in company Service growth initiatives / projects.
Seek business opportunities through promoting Honeywell solutions and third party
maintenance solutions to the customers, to pursue maintenance orders and retrofit jobs.
Ensure customer satisfaction through direct liaison with client representatives,
customers and service recipients and provide solutions.
Lead a team and manage subcontractors for the maintenance / projects, T&C works.
Supervise and monitor site works / progress.
Perform system design / project execution.
Schedule and plan resources at site level, e.g., manpower, materials delivery, tools
Estimate materials costs and quantities.
Negotiate with suppliers and subcontractors on the equipment prices / modification
works quotation and co-ordinate with sourcing department for orders placement.
Perform service and maintenance of Honeywell and third-party equipment.
Perform of duties outside of normal working hours as per agreed rosters.
Carry out HSE hazard and risk assessments.
Reach objectives in terms of contract retention, billable hours, productivity, process compliance and margin.
Ensure the team s delivery of agreed services on time, within scope, and within budget.
Lead team of direct reports in a common direction. Organizing and leading frequent meetings with the direct reports focusing on performance metrics, customer satisfaction, profitability and process compliance.
Ensures the availability of tools, equipment, and materials required while maintaining and controlling inventory levels.
Actively supports the implementation and compliance of productivity enhancing processes related to service delivery, taking ownership to implant these in his or her own scope of responsibility.
Lead and manage service team in the effective adoption, implementation and compliance with HBS Global and EMEAI policies, processes, procedures, service tools and business best practices.
Set and implement standards (quality processes, service manuals, hour reporting) and ensure that the service team delivers to performance expectations.
Responsible for ensuring contract escalation and renewal opportunities are maximized against plan and that cancellations are controlled at plan level.
Participate in estimate review process prior to jobs or contracts being quoted to ensure labor estimates are correct and that the work is achievable from a technical perspective. Ensure that subcontracts, where applicable, are complete and documented.
Ensures service contracts, additional works and small service projects are resourced properly.
Develops relationships with local subcontractors to ensure an adequate pool of subcontractor resources are available.
Manages selection and oversight of subcontractors for different jobs in conjunction, where appropriate, with supply team.
Manage the performance management process, conducting performance appraisals, and providing coaching, training, career planning, development, salary administration and reward and recognition for service team personnel with support from the HR function.
Build effect teams committed to organizational goals, foster collaboration among team members and between teams.
Develop excellent relationships with other Field Service Supervisors in the District so as to benefit and grow the District as a whole.
Actively discourage silo mentalities and attitudes.
Be the change management leader for team and aggressively implement agreed to initiatives.
Ensure safe and healthy work environment through effective communication, training, equipment/vehicle maintenance and facilities improvement.
Follow the Honeywell SOPs and ensure the team adheres to these emphasizing every service technician utilizes the service handheld tool and all work orders and dispatching is delivered through the Service Management System and GCCC.
YOU MUST HAVE
Bachler degree in Electrical, Electronic Engineering with 8- 10 years of experience.
Knowledge and skills