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Field Service Supervisor


Posted on June 5, 2020

8 - 10 years Eastern Province - Saudi Arabia

Bachelor of Technology/Engineering(Electronics/Telecomunication). Any Nationality

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Job Description

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The purpose of this position is to be the lead of a team of service technicians, typically for Facilities Management Contracts or large service sites and to ensure that Honeywell meets contractual requirements and exceeds customer expectations, while also being an individual contributor (100% job chargeable). Duties include developing skills, information and management discipline necessary to deliver services in a timely manner at planned gross margins, leveraging HBS tools, processes and best practices. Role responsibilities include the Field Service Supervisor performing work on contracts and service projects to meet team s financial and productivity metrics.
Take ownership and be responsible to deliver and achieve the targeted financial results and service retrofit booking target.
Carry out forecast on order bookings and maintain cost analysis of the Contracts/ projects.
Have financial control responsibility according to previously agreed budgets and plans.
Assist / participate in company Service growth initiatives / projects.
Seek business opportunities through promoting Honeywell solutions and third party
maintenance solutions to the customers, to pursue maintenance orders and retrofit jobs.
Ensure customer satisfaction through direct liaison with client representatives,
customers and service recipients and provide solutions.
Lead a team and manage subcontractors for the maintenance / projects, T&C works.
Supervise and monitor site works / progress.
Perform system design / project execution.
Schedule and plan resources at site level, e.g., manpower, materials delivery, tools
Estimate materials costs and quantities.
Negotiate with suppliers and subcontractors on the equipment prices / modification
works quotation and co-ordinate with sourcing department for orders placement.
Perform service and maintenance of Honeywell and third-party equipment.
Perform of duties outside of normal working hours as per agreed rosters.
Carry out HSE hazard and risk assessments.
Reach objectives in terms of contract retention, billable hours, productivity, process compliance and margin.
Ensure the team s delivery of agreed services on time, within scope, and within budget.
Lead team of direct reports in a common direction. Organizing and leading frequent meetings with the direct reports focusing on performance metrics, customer satisfaction, profitability and process compliance.
Ensures the availability of tools, equipment, and materials required while maintaining and controlling inventory levels.
Actively supports the implementation and compliance of productivity enhancing processes related to service delivery, taking ownership to implant these in his or her own scope of responsibility.
Lead and manage service team in the effective adoption, implementation and compliance with HBS Global and EMEAI policies, processes, procedures, service tools and business best practices.
Set and implement standards (quality processes, service manuals, hour reporting) and ensure that the service team delivers to performance expectations.
Responsible for ensuring contract escalation and renewal opportunities are maximized against plan and that cancellations are controlled at plan level.
Participate in estimate review process prior to jobs or contracts being quoted to ensure labor estimates are correct and that the work is achievable from a technical perspective. Ensure that subcontracts, where applicable, are complete and documented.
Ensures service contracts, additional works and small service projects are resourced properly.
Develops relationships with local subcontractors to ensure an adequate pool of subcontractor resources are available.
Manages selection and oversight of subcontractors for different jobs in conjunction, where appropriate, with supply team.
Manage the performance management process, conducting performance appraisals, and providing coaching, training, career planning, development, salary administration and reward and recognition for service team personnel with support from the HR function.
Build effect teams committed to organizational goals, foster collaboration among team members and between teams.
Develop excellent relationships with other Field Service Supervisors in the District so as to benefit and grow the District as a whole.
Actively discourage silo mentalities and attitudes.
Be the change management leader for team and aggressively implement agreed to initiatives.
Ensure safe and healthy work environment through effective communication, training, equipment/vehicle maintenance and facilities improvement.
Follow the Honeywell SOPs and ensure the team adheres to these emphasizing every service technician utilizes the service handheld tool and all work orders and dispatching is delivered through the Service Management System and GCCC.
Bachler degree in Electrical, Electronic Engineering with 8- 10 years of experience.
Knowledge and skills


Desired Candidate Profile

5 plus years of related support services experience in Honeywell or a related industry. Experienced and having profile of Security Systems (Access controls, CCTV, DVR/DVM solutions), FAS, Lighting, Connected Service, Cloud Base solutions) additionally having fair knowledge of Building Management system.
5 pulse years supervisory knowledge with demonstrated ability to lead a team.
Thorough knowledge of service field operations and financial processes.
Expertise in communicating, negotiation and implementing process.
Financial Skills - The ability to understand financial data at contract level and identify appropriate actions indicated by variances to ensure key metrics are achieved.
Operational Analysis The ability to obtain relevant information on operational issues from multiple sources, think broadly about those issues and recognize trends/possible cause-effect relationships.
Decision Making - The ability to make considered and effective decisions and take clear action to address issues.
Execution - The ability to mobilize resources and develop and implement action plans / control mechanisms to achieve desired results and deliver on commitments.
Risk Management - The ability to understand the implications and assess the appropriate degree of acceptable risk and take actions to minimize risk.
Customer Relationship Management - The ability to build and maintain effective relationships with customers based on trust and mutual understanding.
Change Leader - The ability to embrace change and guide the team through periods of change in a positive and proactive way.
Delegation - The ability to achieve results through the transfer of decision-making authority and task accountability to appropriate direct reports setting clear time scales and deliverables and providing ongoing appropriate support and feedback.
Coaching and Developing Others - The ability to enhance the performance of individuals and teams through setting challenging performance standards, providing constructive feedback on performance and collaboratively discussing improvement strategies.
Influencing/Persuasion - The ability to gain other people s buy in to a course of action by communicating ideas with conviction, selling the benefits of the proposal and using compelling logic.
Communication - The ability to engage employees by providing relevant information in a timely manner using clear and compelling messages and by listening to and valuing input from employees.
Drive for Results - The ability to demonstrate energy and determination to achieve results and improvement by overcoming obstacles, remaining effective despite setbacks and challenging current thinking.
Key Goals:
Delivered revenue and GM targets
Safety plans in place
Safety metrics
Customer satisfaction
People plans (training, career, performance management)
Significant experience in Maintenance/ project Management related field.
Excellent communication skills.
Ability to influence at varying levels across the organization.
Ability to handle multiple priorities and navigate in a highly matrixed environment. Additional Information
• JOB ID: req233738
• Category: Customer Experience
• Location: DTV - Plots 13 & 16,Dhahran Techno Valley Science Park,Dhahran,EASTERN PROVINCE,34464,Saudi Arabia
• Exempt


Field Service Supervisor


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Honeywell is a Fortune 100 company that invents and manufactures technologies that cater to the tough challenges related to global macro trends such as safety, energy, security, productivity and global urbanization. Backed by 125 years of strong history and experience, the company blends physical products with software to manufacture world-class systems that aim to improve homes, buildings, factories, vehicles, utilities and aircraft.

The company has many affiliated companies running under its umbrella namely, System Sensor, Honeywell Aerospace, Honeywell Process Solutions, Honeywell Information Systems, Alerton, Honeywell Security and Fire, Honeywell FM&T, ADI Global Distribution, Honeywell Safety & Productivity Solutions, Honeywell Analytics, Honeywell Technology Solutions Inc., Honeywell Safety, Honeywell UOP and Honeywell Buildings.

Honeywell has approximately 129,000 employees spread across the globe. This statistics includes more than 19,000 engineers and scientists. With an unrelenting focus, the company is committed to quality, delivery, value, and technology in everything it does and is constantly looking to add professionals who understand the importance of these values.

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