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Field Services Engineer -Gutor

Schneider Electric - UAE

Posted on November 8, 2019

2 - 3 years Saudi Arabia - Saudi Arabia

Bachelor of Technology/Engineering(Electrical). Any Nationality

Opening 01

Job Description

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Field Service Works
Performs installation supervision and commissioning of Gutor products including batteries.
Performs maintenance for Gutor UPS equipment including batteries.
Solve UPS problems at customers site and provides reports on these issues.
Responsible for identifying and reporting failure modes encountered when in the field. Also responsible for determining the cause of these failures.
Trains customers on equipment operation and maintenance of Gutor products.
Technical Support
Gives technical support to customers (over the phone or on site)
Fill in all required reports and complete the necessary documents
24 hours stand by if necessary
Complete work in a safe manner.
SECONDARY DUTIES
Provide help to secure / improve quality by means of IQ soft entries and other tools
Data storage in Siebel, on personal storage media and date servers
Delegation and personal handling of parts adjustment
Self Training on existing and new products of the Gutor Portfolio
Evaluation of Warranty / Goodwill claims


Engineering

Desired Candidate Profile

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EDUCATION MINIMUM REQUIRED LEVEL:
Electrical Engineer with min. 3 years experience in field service/ BS degree of Electrical Engineering or equivalent.
EXPERIENCE MINIMUM REQUIRED:
Min. 2 years of Troubleshooting, Level 1 Support (ideal: level 2 Support) Remote support for troubleshooting experience in handling customers with high expectations.
KNOWLEDGE AND SKILLS REQUIRED:
Good self expression, negotiation skills and ability to explain things in a comprehensive and intelligible way
Ability to analyze complex problems
English
PC knowledge including profound knowledge of typical office applications and networking
Drivers license
This position is very travel intensive, area of operations is mostly Saudi Arabia and partly GCC countries.

Keywords

Field Services Engineer -Gutor

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Schneider Electric - UAE


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