Field Support Engineer
Safran Group
Employer Active
Posted 13 hrs ago
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Experience
3 - 8 Years
Job Location
Education
Bachelor of Technology/Engineering
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Ensure the optimal performance of Seats in service:
- Offer technical support, diagnostics, and configuration management to maintain equipment airworthiness and safety
- Assist in implementing and planning working parties linked to service bulletins, retrofit operations and programs
- Participate to Internal Entry Into Service reviews and preparation
- Trainings of operators' maintenance crews
Facilitate effective communication between Safran Seats and operators:
- Clarify technical reference documents
- Organize and participate to Technical Review Meetings and aftermarket reviews
- Facilitate communication between operators and Product Support Teams
- Monitor and oversee technical actions carried out in collaboration with customers
- Support and promote Safran Seats products and services
Contribute to product and service enhancement:
- Identify and capture operators' perceptions and requirements in the field.
- Propose corrective actions and improvement strategies.
Data management:
- Maintain up-to-date information on the fleet, customers, and competitor fleets.
- Customer insight: Maintain a thorough understanding of customer operations
Desired Candidate Profile
Master or bachelor's degree in general engineering (electronics/Mechanics is a plus) and 3+ years of experience within the Aeronautic industry in a customer-facing role, such as final assembly line or aftermarket / aftersales services
Proficiency in technical skills related to current and emerging Seats, repairs, systems troubleshooting & diagnostics, performance, and aircraft/platform interfaces.
Quality oriented strong knowledge of part145 regulations
Understanding of maintenance/service costs
Strong analytical and synthesis abilities
Excellent communication skills, including remote and multi-relational communication
Capability to work independently, adapt to changing circumstances, collaborate remotely, and teamworking
Fluency in English/French and knowledge of local language
Ability to adapt and navigate effectively in multicultural environments
Familiarity with both the internal structure of the company and customer organizations.
Leadership skills
Training skills
Ability to work under pressure
Very Flexible, Adaptable and Pro-active
Department / Functional Area
Keywords
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Safran Group
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Aerosystems is one of the world leaders in aviation systems dedicated to aircraft and helicopter safety, as well as fluid and fuel management. The company is a key player in the field of flight safety (oxygen, evacuation, floatation) and participates in the decarbonization of aviation through enabling sustainable alternative fuels and new engine architectures. It has 5,200 employees in 7 countries.
https://www.safran-group.com/jobs/united-arab-emirates/dubai/field-support-engineer-163076