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First Level Technical Support Engineer

ECC Solutions

Posted on May 30, 2018

0 - 2 years Giza - Egypt

Bachelor of Technology/Engineering(Computers). Any Nationality

Opening 01

Job Description

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Install and configure computer systems.
• Diagnose hardware/software faults and solve technical problems.
• Answers customer s inquiries & fulfills their technical requirements regarding offered services in a timely manner.
• Coordinates activities with network services, or other information systems groups.
• Organize and Maintain the Datacenter inventory and assets
• Regulate and control the Datacenter access either for persons or equipment.
• Receive and deliver the customer equipment.
• Escalate major problems or requests to other operations groups.
• Follow up the pending requests with the other operations groups
• Coordinating hardware repairs with the vendors.


IT - Software Services

Engineering

Desired Candidate Profile

Bachelor degree in computer science, computer engineering or related field (preferred CairoAin Shams university and ITI graduate)
• Maximum two year working experience
• Good English (Oral/Written).
• At least one of the below certificates :
• MCPMTA (IT infrastructure) certified is preferred
• MCSEMCSA certified is preferred
• RHCT certified is preferred
• Experienced with network configuration
• Very good communication skills
• Customer oriented
• Works in shifts
• Presentable
• Residents of Giza / 6th October are preferred

Keywords

Technical support MCSE Information technology network services Computer science Network configuration IT infrastructure Inventory Hardware RHCT

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ECC Solutions

About this Company
ECC was established in 2001, with the idea of building a world-class data center. The purpose behind this venture was to capture the higher end of the value chain in the Information Technology. It was designed and built to provide a range of integrated, scalable Data...
(Mor e)
Industry:
Information Technology Services
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