1. Job Purpose
• Ensuring seafood displays are arranged with high-quality products, presenting an appealing and fresh arrangement to attract customers.
• Provide customers with product suggestions and share tips for preparing different items.
• Responsible for ensuring compliance with all food safety and sanitation requirements for the whole area.
• Ensure preparation of seafood (cleaning, filet, deboning, cutting etc.) fulfills customer requirements to ensure customer happiness and satisfaction.
2. Key Accountabilities
Provide outstanding customer service to customers and always ensure that SCS is positively promoted.
Unpack and display seafood; and ensure that the display is presented all the time in a way which attracts customers.
Provide customers with advice related to the seafood on display, e.g. place of origin, methods of preparation, product texture.
Take customer orders, pack seafood as per requested quantity and price the packed merchandise.
Ensure speciality orders as per customer requests such as cleaning, cutting, fillet the fish, remove bones etc. are appropriate executed to ensure highest level of customer satisfaction.
Instruct and support Fish Cutters in cleaning, cutting, fillet and de-bone the seafood.
Ensure that the seafood display, working and storage area is clean and hygiene, quality, health & safety policies and procedures are adhered to at all times.
Receiving stock and storing it in a safe manner.
Regularly inspect all tools, equipment and displays, ensure it is working correctly and report immediately any malfunctions or damages.
Practice safe working procedures, identify potential hazards and recommend improvements to standard procedures.
Dispose of waste as instructed and in line with the set procedures.
Ensure compliance with all internal policies, procedures and SLAs as well as laws and regulations.
Perform any other duties as assigned.