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Accor Hotels

Posted on October 15, 2019

2 - 3 years Dubai - United Arab Emirates

Any Graduation. Any Nationality

Opening 01

Job Description

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Key tasks
To be an ambassador of the hotel, in and outside the work place.
To always keep the working area clean and well maintained.
To provide safe working environment using appropriate materials, equipments and supplies.
To properly use the telephone etiquette as per Sofitel standards.
To attend to all guests approaching the Fitness Centre with inquiries or wanting to use the facilities, respecting the hotel standards and procedures.
To offer a warm welcome to all guests and ensure that they enjoy their stay.
To personally greet and escort the guests rather than pointing out directions.
To respect the privacy of the guests and the confidentiality of the information.
To manage any guest complaint in a professional manner, by resolving it, recording it and making sure the guest is satisfied.
To call the supervisor or manager for advice in serious cases or if an approval is required.
To share daily activity highlights with the supervisor and manager including internal and external guest opportunities.
To be aware of and to report all guest comments or complaints.
To be aware of all VIPs visiting or staying in the hotel.
Implement Fitness programs & assessment procedures.
To support the activities of the Fitness Centre Guest Service Officers.
Participate in all trainings organized by Sofitel.
To daily follow the checklists.
To report any equipment malfunction to the Assistant Manager and follow up accordingly.
To assist in maintaining the gymnasium area (floor, mirrors, fitness machines, etc. )
To regularly check the tennis court area to assist guests and ensure its orderliness.
To comply and reinforce the safety regulations and procedures of the hotel.
Assisting clients in all aspects regarding their exercise regimen with complete information about the appropriate exercises, proper execution, health advice and nutrition.
To continuously maintain and service all equipments related or assigned to the department, as specified in equipment manuals.
To be flexible with working hours.
To project a positive and motivated attitude.
To be fully conversant with first aid.
To oversea the operation when the supervisors are not present.
To alert the Chief Security Officer/ Duty Manager/ Manager on Duty/Respective Department Head/ Hotel Manager/ General Manager in case of an emergency.
To carry out any other reasonable duties as assigned by the Fitness Centre Supervisor and Assistant Manager.
Sofitel and its Ambassadors
The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.
Through their actions and know-how, the Men and Women that are the creators of Sofitel s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

Hotels / Hospitality

Training / Learning

Desired Candidate Profile

Essential and optional requirements
Reps Certified Level 3 - Internationally recognized fitness qualification CYQ,YMCA or Equivalent
CPR Certified
Passionate about fitness
Pro-active, energetic and dynamic
Result oriented and people oriented
Flexible and hard worker




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Accor Hotels

Founded in 1967 by Paul Dubrule and Gerard Pelisson in France, AccorHotels is a worldwide leading hotel group and market leader in Europe. AccorHotels includes a wide network of over 4,100 hotels in 95 countries. In the Middle East, AccorHotels’ strong network includes 88 hotels and 25,843 room s in 11 countries. Ranging from luxury to economy, the group includes a rich portfolio of 20 brands, each delivering a unique lifestyle and comfort to its guests in different parts of the world. Some of the brands include Fairmont, Thalassa Sea & Spa, Raffles, Sofitel, Pullman, Swissôtel, Grand Mercure, The Sebel, Novotel Mercure, Adagio, ibis, Jo&Joe, Mama Shelter, and Onefinestay. With more than 100 hotels opening every year, AccorHotels has achieved a leading position in Europe.

AccorHotels employs over 2,40,000 people with its 20 brands across the globe. The Group develops and unites its team around a common philosophy of ethical commitment and ensures to:

- Provide regular training for career development

- Offer the best benefits and working conditions to all employees

- Encourage open dialogue with employee representatives to improve their work life

- Create diversity and equal opportunity at work

- Encourage employees to innovate and adapt to the digital world

AccorHotels nurtures its talented workforce and is always on a lookout to acquiring the resources to develop its hotel projects with greater efficiency and flexibility, and enhanced profitability.

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