Fleet Manager

Caterpillar Inc.

Leading the customer engagements and providing matrix leadership for contract execution

Achieving alignment of various parties within Caterpillar, dealer, and customer organizations

Partnering with dealer personnel to direct the day-to-day activity related to contractual commitments at each site

Successfully delivering on all areas of contractual commitments by utilizing a complete understanding of Caterpillar and dealer capability.

Utilizing deep subject matter expertise in equipment management, production optimization, safety, sustainability and financial structuring, provide a clear vision for success and drive execution to achieve commitments

Providing and applying solutions to problems in a customer-working environment

Working with Caterpillar Product Groups and other internal business units to ensure complete understanding of the technical and operational capabilities of our equipment, technologies, and services.

Creating innovative new value-added capabilities to improve site operations in a manner that allows Caterpillar and dealers to grow profitability and reduce risk.

Skills You Will Have

Customer Focus: Extensive knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Products and Services: Working knowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations.

Decision Making and Critical Thinking: Working knowledge of the decision-making process and associated tools and techniques; ability to accurately analyse situations and reach productive decisions based on informed judgment.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.

Negotiating: Basic knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.

Relationship Management: Working knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Technical Excellence: Extensive knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.

Value Selling: Extensive knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.