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Flights Customer Support

Al Mosafer

1 - 2 years Giza - Egypt

Any Graduation. Any Nationality

, Posted on May 15, 2018 1 Opening

Job Description

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Tracking the flight time changing and follow up with customers.
• Converting received calls into sales and delivering the best C-sat with FCR and meeting the account defined KPIs.
• Handling customer inquiries from beginning of the inquiry to its closing ( Flight tickets issue , reissue and refund )
• Optimizing customer contact opportunities.
• Adhering to the communication process and maintain AHT , ATT , ASA & ACW and all other account set metrics.
• Achieving communicates return to Q, short answered calls, and abandoned percentage communicated targets.
• Achieving quality communicated targets.
• Raising the flag to the Team Leader on issues or concerns that require escalation.
• Revise confidentiality of A.C.C. s client s & update the customer data if it is needed.
• Carrying responsibility for meeting communicated targets: sales, order taking, lead generation, reporting, etc.
• Contact with the airline s hotline to follow up regarding any case facing the customer and investigate to identify the reason that leaded to customer disappointed.
• Advice the customer the best opportunities and choices for the flight according to the customer needs.
• After sales support, the agent has to follow up with the customer if there any cancellation, refund or reissue case until the problem will be solved.

Industry Type : Airlines / Aviation
Functional Area : Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

Educational Qualification: Bachelor degree
• Previous experience in airline field 6 months to 1 years of experience in ticketing.
• Amadeus experience is a must.
• Maximum age 30 years old.
• Excellent English.


Customer service Customer care Customer support English Ticketing Amadeus Tracking After sales support Educational qualification Lead generation

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Al Mosafer

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