Floor Manager Chalhoub Group

What you'll be doing

Our Floor Manager is responsible for ensuring that our Accessories, Footwear and Handbags Departments maximize their commercial performance and deliver the most exceptional Guest Experience in the market. Our Floor Manager will be accountable for driving customer, partnership and people experience across multiple luxury departments.

Key Responsibilities

Drive the Business

• Lead by example and represent the brand by communicating its values and vision though all activities and interactions with customers, brand partners and stakeholders
• Define, execute, and monitor the accessories, footwear, and handbags action plan to achieve sales targets and KPIs
• Manage the client database to build strong relationships with our community and create strategic future potential selling opportunities
• Stay ahead of the latest global and local trends, products and competitors and share actionable feedback with relevant stakeholders across buying, creative, partnerships and VM.
• Think hybrid by leveraging all type of point of sales online and offline.

Team Leadership and Development

• Provide a clear vision to the team about the brand and store s vision and key future directions
• Identify, recruit, develop and retain strong talents; building a solid succession pipeline
• Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams.
• Act as a coach for the team members and promote a growth mindset by leveraging the Group s available learning tools and platforms and constantly monitor the team s development plans and professional growth.
• Ensure performance improvement plans are discussed and documented in a transparent manner.

Customer Experience

• Develop an omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital).
• Use effective clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively cater to their needs and preferences, the brand s different activities, offerings, activations, etc.
• Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them

Operational Excellence

• Ensure all sales and operational policies and procedures (SOP s) are followed and maintained in the store.
• Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Whatsapp Business, etc.) and ensure the team is well versed with it or overwise trained on it.
• Ensure all operating standards are followed from stock replenishment to organizing displays as per the brand s VM guidelines.
• Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours
• Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and escalate any issues or concerns for prompt action.

What you ll need to succeed

• Extensive experience within a Multibrand Fashion Retail Store, with a specialization and passion in accessories, footwear, and handbags.
• A futuristic view on concept and department store customer experiences
• Tryano department store is based in Yas Mall. Open to relocate to Abu Dhabi or access to commute to Yas Mall