FOH - Reception Landmark Gulf Group Posted on October 10, 2019 2 - 3 years Bahrain - Bahrain Any Graduation. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB *Job DescriptionRole Execution:To deliver excellent customers service to all club visitors.To create the best first impressions over all communication channels.Lives the brand.Understands and follows relevant business SOPs without fail.Overall Performance:To be knowledgeable in latest aspects of the club operations and can provide information i.e. FF Club rules and regulations, class timetables, promotions, club events.Responsible for professional daily operations of the Front Desk.Perform the scheduled working hours and reporting to work on time in FF uniform.Ensure that the club opens on time and follow SOP.Always maintain cleanliness of the Front desk.No mobile phone policy applies at Front Desk always.Never allow for the front desk to be unmanned.Conduct member calls as instructed by Line ManagerOnly allow active members with no arrears into the club who use official FF membership card. Follow Guest Access and Guest Pass SOP at all times.Ensure all cancellation requests are directed to the MSM and/or logged down for follow up where MSM/CGM is not available.Meet 100% membership application and supporting documents encoding.Must ensure that all membership dues and payments are correctly entered into the system.Attend regular meetings as conducted by the MSM.Meet deadlines and follows company processes & proceduresOperating with Excellence:Demonstrate Go Further moments to staff and members.Maintain open lines of communications with the team & be supportive of all departments.To answer all incoming calls according to company standards and take effective messages.To use Members First and other operating systems/manuals efficiently.To comply with all business briefs and policies and adapt to any changes within the outlined timeframe.To comply with all Health and Safety responsibilities.Be proactive in self-development and career progression.Satisfied Members :Handle member complaints and involve CGM/HODs where necessary.Deliver proactive quality interactions to members.To be the most effective point of contact in assisting member with various queries.To constantly learn about the business and always be aware of latest club updates/changes.Business Performance:Ensure cash up is correct at all times and any discrepancies recorded and explained.Collect membership arrears and renewals at point of entry, drive debt collection and card updates.Manage cash, bills and cheques in the cash register during your shift & follow SOP.Control stock by using MF system and following internal processesMeets deadlines as outlined by the business or Line Manager Company Industry Retail Department/Functional Area Secretary / Front Office / Personal Assistant (PA) Desired Candidate Profile Keywords FOH - Reception REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People Looking for FOH - Reception Jobs also searched Secretary Jobs Front Desk Jobs Reception Jobs Daily Operations Jobs Operating Systems Jobs Landmark Gulf Group View Contact Details Contact Name/ Designation: - Website https://landmarkgroup.taleo.net/careersection/ex_lmgh/jobdetail.ftl?job=20870&lang=en Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?