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Food and Beverage (Captain), All Day Dining / Afya

Shangri-La Hotels & Resorts

1 - 2 years United Arab Emirates - United Arab Emirates

Any Nationality

, Posted on March 21, 2018 1 Opening

Job Description

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Reports to the Service Manager, supervises and gives training to the F&B Service team in banquets. Provides discerning business travelers, Emirati s and local residents with a distinctive, high quality service at the lobby lounge. Welcome are professionals who possess a positive attitude, passion for the job and commitment to excellence.
• Supervising the floor during meal periods to ensure that all standards andsteps of service are met through all guests interactions.
• Ensuring that checklists, requisitions and proper opening and closing functions are being completed in each shift.
• Observe performance and encourage improvement where necessary.
• Ensure staffing levels for outlets are accurate based on hotel and outlet business levels.
• Interact positively with customers promoting hotel facilities and services.
• Resolve problems to the satisfaction of involved parties. Answer telephones in a clear voice,coordinate and document reservations.
• Organize special events in the restaurant.Maintain rapport with all departments and attend relevant meetings.
• Ensure that all standards and hotel cash handling procedures are met.
• Maintain cleanliness of the outlet on a daily basis.
• Solicit feedback from guests concerning the service and food & beverage offerings in the outlet.
• Ensure all daily and monthly reports are detailed and submitted in a timely matter.
• Assist the Restaurant Manager with working closely with Marketing and Social Media Manager to ensure that all promotions and collateral updates (including social media and website information and menu updates) are done in a timely matter.
• At least 1 years experience in a similar position in a 5* hotel
• Excellent communication skills in English (oral and written). Fluency in any other langauage is preferable
• Passion for delivering exceptional levels of guest service
• A warm personality, attentive and presentable
• Accountable and resilient
• Familiar with Micros system
• Ability to work under pressure

Industry Type : Hotels / Hospitality
Functional Area : Chefs / F&B / Housekeeping / Front Desk


SPA Staffing English Social media Cash handling Service quality Guest service Monthly reports Training Hotel

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Shangri-La Hotels & Resorts

Shangri-La Hotels and Resorts started operations in the year 1971 with its first deluxe hotel in Singapore. The name Shangri-La is inspired by the legendary land featured in James Hilton's 1933 novel, Lost Horizon. The name encapsulates the serenity and service for which the various hotels and re sorts of the group are renowned for. Over the years, the Hong Kong-based hotel and resort group has emerged as one of the leading names in the Asia Pacific market. It is also regarded as one of the world’s finest hotel ownership and management companies. The group owns and manages over 95 hotels and resorts throughout Asia Pacific, North America, the Middle East and Europe. Its brands include Shangri-La Hotels, Shangri-La Resorts, Traders Hotels, Kerry Hotels, and Hotel Jen. It also has two clubs namely, Aberdeen Marina Club and Xili Golf and Country Club. In the UAE, the hospitality chain has three properties: Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi; Traders Hotel, Qaryat Al Beri, Abu Dhabi; and Shangri-La Hotel, Dubai.

In addition to this, the chain also has new hotels under development in mainland China, Cambodia, Hong Kong, Indonesia, Malaysia, Myanmar, Saudi Arabia and Sri Lanka. The hospitality giant has won numerous global awards including:

• Best Hotel Chain in Asia Pacific, DestinAsian Readers’ Choice Awards (Asia);

• Best Business Hotel Brand in Asia-Pacific, Business Traveller Asia-Pacific Awards;

• Best Business Hotel Chain in China, Best in Business Travel Awards, Business Traveler (US);

• Best Hotel Brand in China, Business Traveller China Awards;

• Best Business Hotel Chain in Asia Pacific, Business Traveller UK Awards; and more.

The company gives credit for its success to the efforts and abilities of its people. As an employer, it is committed to helping its employee unleash their potentials. Towards this end, the company invests heavily in the development of its staff. The hospitality giant is expanding its presence in Asia, the Middle East and Africa resulting in increased opportunities for people with a passion to delight.

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