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Food and Beverage, Pool Bar Service (Waiter / Waitress)

Shangri-La Hotels & Resorts

1 - 2 years United Arab Emirates - United Arab Emirates

Any Nationality

, Posted on March 8, 2018 1 Opening

Job Description

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The hotel comprises 301 well-appointed guestrooms and suites. Rooms start at a spacious 32 square metres and feature a stylish design of warm tones and comfortable furnishings. For travelers requiring the highest levels of service and attention, the hotel also offers 80 Traders Club rooms on the seventh, eighth and ninth floor, as well as suites on the first to seventh floor. With a blend of contemporary style and comfortable furnishings, Traders Hotel, Qaryat Al Beri, Abu Dhabi is ideally located in the Qaryat Al Beri complex, which houses Shangri-La Hotel, Shangri-La Residences, CHI, The Spa at Shangri-La,The Villas by Shangri-La and a Souk.
The Pool Bar o ffers an extensive selection of cocktails and mocktails, and sample tantalizing snacks from a varied menu while you soak up the warm Middle Eastern sun.
The Pool Bar Service (Waiter / Waitress) primary duty is the recognition and welcoming of every guest with subsequent prompt and efficient service of all Food and Beverage items available in the outlets. Guest need anticipation and a sincere thank you for the patronage combined with repeated recognition of the customers are essential trademarks of this position. The strength and sincerity of the Traders Hotel, Abu Dhabi should be reflected at all times through a friendly, courteous manner and helpful attitude, extending beyond guest s expectation. He / She can be designated in any area at any time as part of a multi-skilled working environment and must therefore have a comprehensive all-round working knowledge of all outlets and operations of the service department.
The key responsibilities of the position are as follows but not limited to:
• To have complete knowledge on the food, beverage, service available, preparation methods and time in the section appointed.
• To be aware of SFSMS, Hygiene and Food Safety Management Policies, Fire & Safety Standards, and are correctly applied at all times.
• To ensure personal grooming and conduct are according to hotel standards. Maintains a friendly, pleasant and neat image to the guest.
• Checks schedule and ensure punctuality at work.
• To have guest focus, attention to detail and perform job functions with minimal supervision.
• To be well organized, maintain concentration and think clearly when providing service to the guest within any given period of time.
• To work cohesively with co-workers as part of a team including Kitchen, Stewarding, and other departments.
• To be familiar with the order taking procedures of the MICROS Infrasys program.
• Ensures that service items are prepared according to hotel minimum standards and standard procedures (mise-en-place, bar setup, overall cleanliness).
• Obtain customer feedback during operations to ensure satisfaction and to relay any customer complaints to supervisor
• Contributes to restaurant revenues by consistently practicing suggestive selling / up-selling techniques, per guidelines set by the Food & Beverage Service Manager and Service Leaders.
• Maintain complete knowledge and strictly abide to local liquor laws particular those prohibiting service to minor, intoxicated persons and drunk driving.
• Assures the cleanliness of the Front of the house and Heart of the house areas.
• Carries out other special projects or tasks assigned by supervisors.
• To be aware of and applies the procedures concerning hotel fire and life safety or emergency procedures
• Attends scheduled employee training and periodic reviews on departmental responsibilities in case of emergencies.
• Responds to Emergency Calls, as may be required.
• Reports all guest and employee incidents or accidents to appropriate areas.
• Being part of the Emergency Response Team (ERT) member in the hotel when the need arises.
• Follows safe working practices, handles all equipment in the proper manner.
• Practices accident prevention measures.
• Inspects work area, utensils and tools to ensure that these are clean at the beginning of each shift.
• Checks all equipment to ensure all are in working condition and ensures that they are properly used and regularly cleaned in order to prolong usage.
• Be environmentally friendly, reduce waste, recycle when possible, and reuse whenever applicable.
• Practices economy of food, beverage, paper supplies, electricity and water (practice recycling whenever possible).
• At least 1 year experience in a similar position in a 5* hotel
• Excellent communication skills in English (oral and written). Fluency in any other langauage is preferable
• Passion for delivering exceptional levels of guest service
• Having a warm personality, and positive work attitude
• Familiar with Micros system
• Ability to work under pressure and work long hours

Industry Type : Hotels / Hospitality
Functional Area : Chefs / F&B / Housekeeping / Front Desk


SPA Food safety Snacks English Tools Fire safety Policies Customer complaints Safety management Guest service

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Shangri-La Hotels & Resorts

Shangri-La Hotels and Resorts started operations in the year 1971 with its first deluxe hotel in Singapore. The name Shangri-La is inspired by the legendary land featured in James Hilton's 1933 novel, Lost Horizon. The name encapsulates the serenity and service for which the various hotels and re sorts of the group are renowned for. Over the years, the Hong Kong-based hotel and resort group has emerged as one of the leading names in the Asia Pacific market. It is also regarded as one of the world’s finest hotel ownership and management companies. The group owns and manages over 95 hotels and resorts throughout Asia Pacific, North America, the Middle East and Europe. Its brands include Shangri-La Hotels, Shangri-La Resorts, Traders Hotels, Kerry Hotels, and Hotel Jen. It also has two clubs namely, Aberdeen Marina Club and Xili Golf and Country Club. In the UAE, the hospitality chain has three properties: Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi; Traders Hotel, Qaryat Al Beri, Abu Dhabi; and Shangri-La Hotel, Dubai.

In addition to this, the chain also has new hotels under development in mainland China, Cambodia, Hong Kong, Indonesia, Malaysia, Myanmar, Saudi Arabia and Sri Lanka. The hospitality giant has won numerous global awards including:

• Best Hotel Chain in Asia Pacific, DestinAsian Readers’ Choice Awards (Asia);

• Best Business Hotel Brand in Asia-Pacific, Business Traveller Asia-Pacific Awards;

• Best Business Hotel Chain in China, Best in Business Travel Awards, Business Traveler (US);

• Best Hotel Brand in China, Business Traveller China Awards;

• Best Business Hotel Chain in Asia Pacific, Business Traveller UK Awards; and more.

The company gives credit for its success to the efforts and abilities of its people. As an employer, it is committed to helping its employee unleash their potentials. Towards this end, the company invests heavily in the development of its staff. The hospitality giant is expanding its presence in Asia, the Middle East and Africa resulting in increased opportunities for people with a passion to delight.

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