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Food and Beverage Secretary (95749)

Shangri-La Hotels & Resorts

Posted on August 8, 2018

1 - 2 years Abu Dhabi - United Arab Emirates

Any Nationality

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Job Description

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Traders Hotel, Qaryat Al Beri, Abu Dhabi
The hotel comprises 301 well-appointed guestrooms and suites. Rooms start at a spacious 32 square metres and feature a stylish design of warm tones and comfortable furnishings. For travelers requiring the highest levels of service and attention, the hotel also offers 80 Traders Club rooms on the seventh, eighth and ninth floor, as well as suites on the first to seventh floor. With a blend of contemporary style and comfortable furnishings, Traders Hotel, Qaryat Al Beri, Abu Dhabi is ideally located in the Qaryat Al Beri complex, which houses Shangri-La Hotel, Shangri-La Residences, CHI, The Spa at Shangri-La,The Villas by Shangri-La and a Souk.
The Food & Beverage Secretary manages and organizes all administrative tasks in the F&B Department. He or she ensures timely distribution of communication, correspondence and documents within food and beverage division and through out the Hotel maintaining high standard of service and hospitality at all times. As part of a multi-skilled working environment and must therefore have a comprehensive all-round working knowledge of all outlets and operations of the service department.
The key responsibilities of the position are as follows but not limited to:
• Organize and maintain up to date filing system in the F&B Department.
• Responsible for monitoring and controlling the consumption of operating supplies
• Capable of handling guest complains promptly and professionally.
• Ensures timely distribution of information to all Department concern.
• Prepares other reports required from Food and beverage department and Sales.
• Operates all computer systems in accordance with the correct operating standards
• Orders all stationery and organize the office.
• Deals with enquiries from Reception, Cashiers, Accounts and other departments as necessary in a professional manner.
• He/she is employed by the Food and Beverage Division and as such may be assigned to any area that the Management seems suitable and necessary
• Must be attentive and willing to perform duties assigned by the Service Leader
• Follow maintains program and cleaning schedule
• Legibly document maintenance needs on work orders and submit to manager
• Monitor and maintain cleanliness, sanitation and organisation of all service areas
• Maintain positive guest relations
• Be familiar with all hotel services/ features and local attractions/ activities to respond accurately to any guest inquiry.
• At least 1 years experience in a similar position in a 5* hotel
• Excellent communication skills in English (oral and written). Fluency in any other langauage is preferable
• Passion for delivering exceptional levels of guest service
• A warm personality, attentive and presentable
• Accountable and resilient
• Familiar with Micros system & Microsoft Office
• Has the ability to work under pressure

Hotels / Hospitality



Hospitality Administration Guest Relations Guest Handling Guest Service Monitoring Management Secretaryiness Executive


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Shangri-La Hotels & Resorts

Shangri-La Hotels and Resorts started operations in the year 1971 with its first deluxe hotel in Singapore. The name Shangri-La is inspired by the legendary land featured in James Hilton's 1933 novel, Lost Horizon. The name encapsulates the serenity and service for which the various hotels and re sorts of the group are renowned for. Over the years, the Hong Kong-based hotel and resort group has emerged as one of the leading names in the Asia Pacific market. It is also regarded as one of the world’s finest hotel ownership and management companies. The group owns and manages over 95 hotels and resorts throughout Asia Pacific, North America, the Middle East and Europe. Its brands include Shangri-La Hotels, Shangri-La Resorts, Traders Hotels, Kerry Hotels, and Hotel Jen. It also has two clubs namely, Aberdeen Marina Club and Xili Golf and Country Club. In the UAE, the hospitality chain has three properties: Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi; Traders Hotel, Qaryat Al Beri, Abu Dhabi; and Shangri-La Hotel, Dubai.

In addition to this, the chain also has new hotels under development in mainland China, Cambodia, Hong Kong, Indonesia, Malaysia, Myanmar, Saudi Arabia and Sri Lanka. The hospitality giant has won numerous global awards including:

• Best Hotel Chain in Asia Pacific, DestinAsian Readers’ Choice Awards (Asia);

• Best Business Hotel Brand in Asia-Pacific, Business Traveller Asia-Pacific Awards;

• Best Business Hotel Chain in China, Best in Business Travel Awards, Business Traveler (US);

• Best Hotel Brand in China, Business Traveller China Awards;

• Best Business Hotel Chain in Asia Pacific, Business Traveller UK Awards; and more.

The company gives credit for its success to the efforts and abilities of its people. As an employer, it is committed to helping its employee unleash their potentials. Towards this end, the company invests heavily in the development of its staff. The hospitality giant is expanding its presence in Asia, the Middle East and Africa resulting in increased opportunities for people with a passion to delight.

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