Food & Beverage Associate Miral

To display an open body posture, helpful and cheerful attitude while communicating effectively with our

guests and fellow Colleagues in order to support Farah Strategy and Values.

All colleagues will comply with company grooming standards and dress codes as set out by the company at

all times.

To represent and promote Farah Experiences in a positive manner at all times in order to maintain a

professional brand image to all concerned stakeholders.

To help, collectively to achieve Department and Company objectives, action plans and key performance indicators.

To enforce and adhere to all UAE laws, Health, Safety & Environmental policies, industry and company rules and regulations, reporting any safety concerns or incidents to management in order to minimize risk and maintain a clean safe and hygienic environment for all Guests and Colleagues

To engage each Guest as a unique individual and listen attentively to their requests.

To adhere to all emergency procedures, ensuring Guest safety and participate in an emergency drills and evacuations as necessary.

To greet Guests as they arrive in accordance to standard operating procedures set out by the company.

To answer questions regarding the menu and making suggestions regarding food choices by menu location.

To upsell drinks before meals, side orders that complement the main dishes, and suggesting non - alcoholic

beverages or alcoholic beverages including wine.

To relay food orders to the kitchen and serve courses within sequence as specified by local standard operating procedure.

To conduct all restaurant opening and restaurant closing procedures according to Pre - Set Standard Operating Procedures as defined by the company.

To utilize the correct serving techniques for all types of food and beverages offered on the menu in a specific location as set out by standard operating procedures.

When designated as a host to introduce the waiter/waitress that will be attending to the guests.

To deal with guest complaints courteously, efficiently and according to company policy and to apply guest recovery solutions.

To service tables in the restaurant area ensuring a clean and presentable environment for our guests.

To be fully aware and knowledgeable of all products sold in F&B Outlets in order to promote, suggest and up-sell products to our guests according to standard operating procedures.

Good Housekeeping - To ensure the condiment stands are kept fully stocked and replenished as required.

To clean regularly equipment, machinery and dispensers in accordance with outlet checklists and standard operating procedures.

To sweep /mop floors in the outlet as required in accordance with standard operating procedures.

To collect stock from the Warehouse and delivering to the outlet as required by team leader, supervisor or manager.

To actively interact with guests and encourage them to view the restaurant menu, enticing them with offers or promotions in line with company strategy.

To seat guests at the table and providing them with a menu and information about the style of service.

To manage the waiting list should the restaurant become full to capacity,

To maintain a safe and clean working environment by complying with company rules and HACCP procedures as set out in standard operating procedures.