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Food Server

Millennium & Copthorne - MILLENNIUM

Posted on July 13, 2018

1 - 2 years Dubai - United Arab Emirates

Secondary School. Any Nationality

Opening 01

Job Description

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Welcome to our
World
Our Vision at Millennium & Copthorne
Middle East and Africa is to be the preferred hotel company for our guests,
colleagues, and owners while achieving exceptional growth.
We have an Ambition to operate 100
preferred hotels by the year 2020.
Job Location
Studio M is a chic urban hotel brand that
is part of the Millennium Hotels and Resorts.
Studio M provides thoughtful, well
designed spaces with the cool factor combined with stylish, high quality
rooms and integrated fuss- free technology. The stylish and contemporary Studio
M offers 215 rooms, 8 suites and 100 apartments designed with integrated
technology for both business and leisure travellers
Studio M is located near Dubai
International Terminal 2, Dubai Police Headquarters and Dubai Free Zone
Authority at walking distance to Al Qiyadah metro station.
Key Job Responsibilities
The role holder will contribute to the
performance of the hotel by implementing the sequence service to ensure guest
satisfaction. The Food Server is responsible for taking orders and ensures that
customers are enjoying their meals. Waiter/Waitress takes action to correct any
problems and communicates with customers to resolve complaints, and they are
responsible for handling the cash register systems and sales transactions
(makes change, cashes checks, and issues receipts to customers).
Restaurants is set up to standard and clean.
Polishing of cutlery and crockery.
Tables and couches are clean and well balanced.
Windows, walls, and ledges Floors and surrounding
fixtures are clean.
Sweetener & sugar containers and salt & pepper are
full and clean.
Greet customers with a smile upon their arrival or when
seated.
Present customers upon arrival with the menu, assist in
their item selection, take orders and serve food and beverage in a timely
manner.
Take appropriate action to resolve guest complaints.
Food and beverage stock is stored in relation to hotel
procedures.
Communicate efficiently with the kitchen staff and
barista to guarantee customer satisfaction and liaise with other departments to
ensure smooth running of operations.
Make sure you provide a friendly, professional and timely
service at all times and report immediately any discrepancies/customer
complaints to the Asst. F&B Manager.
Assist in the induction training of new employees.
To be active on the floor, interact with the customer and
check their satisfaction.
Bid farewell for the customers while leaving the Lobby
lounge.
Process payment transactions by collecting payment
(through cash, check or electronic card), making change, and handing out
receipts as per standard procedures.
Maintain knowledge of current sales, policies regarding
payments and security practices, in order to ensure policies are adhered to at
all times.
Open/close cash registers on a daily basis, count money,
ensure cash control is maintained, perform handover when applicable and report
any discrepancy.
Drive promotions that deliver great dining experiences
for the guests at a good value and identify additional sales opportunities to
enhance revenue.
Ensure all financial transactions are handled in a secure
manner.
Follow proper food and beverage inventory procedures,
replenish supplies in a timely and efficient manner while minimising waste.
Receive food and beverage orders from the order taker,
directly or via phone, according to established standards. Follow standards and
actively sell food and beverage, take restaurant reservations and refer any
requests for private dining to Assistant F&B Manager.
Set-up Room Service tables according to standards for
food and beverage ordered.
Deliver orders quickly and accurately. All orders served
at correct temperatures, with correct condiments and garnishes according to
established delivery standards.
Ask guests where they would like the trolley positioned,
arrange chairs and rearrange settings on the table preparing the
room/table/trolley and serve food to standards. Inform the guest of tray pick
up procedure and refer to the pick-up card.
Pick up room service tables within set timeframe of the
guest calls and be observant of the do not disturb sign, do walk trough s to
remove dirty dishes and room service trolleys from guest floors , hallways and
pantries.
Promptly reports emergencies, accidents, injuries,
missing articles, damage, engineering items and safety hazards to management.
Reports any deviations from policies, procedures, brand standards and
regulations to management.
Performs related duties and special projects as assigned.


Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk

Desired Candidate Profile

* Experience, Certification & Education
High School Degree
1-2 years of experience in customer service in a similar
role
Fluency in English; Arabic is a plus

Keywords

Customer service Customer satisfaction Customer complaints guest satisfaction induction training Management reporting kitchen staff Room service Manager Technology Finance

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Millennium & Copthorne - MILLENNIUM


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