We all know there's no place like home. But why should that stop us creating an inviting, sociable atmosphere where long-term guests can put up their feet and relax? A place for guests to enjoy a free, hot breakfast; complimentary evening drinks; and a friendly chat with new friends. Across our 293 hotels, our inviting spaces offer a sense of community and thoughtful service that give guests the freedom to relax, work and play.
Just like our colleagues.
We'll help you create the warmest welcome. Whether you're preparing a suite exactly as your guest wants it, recommending tasty comforts from The Pantry, or just knowing guests by their name, rather than their room number. Your big-hearted personality will help guests feel free to be themselves.
Your day to day
As Duty Manager, you'll keep our hotel running smoothly, make sure everything is working well and all our guests are safe and comfortable. You'll maximize financial returns, driving the development of people, creating and maintaining a memorable guest experience, executing brand standards, and building awareness of hotel and brand in the local community. You will manage the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition.
What we need from you
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflect highly on the hotel, the brand, and the company.
Good writing skills.
Proficient in the use of Microsoft Office and Front Office Systems.
Problem-solving and organizational abilities.
Take charge of the department in the absence of the Front Office Manager.
Generate business performance reports as requested by the management.
Actively attend meetings and discussions and action the tasks delegated with efficiency.
Liaise with local authorities and represent the hotel as required during any investigations, inspections, audits or dispute resolution. What we offer
We'll reward all your hard work with a great salary and benefits - including a uniform and superb training.
Join us and you'll become part of the family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.
So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
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