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Franchise Hotel - Reservation Agent-Arabic Speaker

Intercontinental Hotels Group

Posted on February 13, 2020

2 - 3 years Dubai - United Arab Emirates

Intermediate School. Any Nationality

Opening 01

Job Description

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This job posting is for a position at a Hotel owned and operated by , an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.
By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.
Description
About Us
We all know there's no place like home. But why should that stop us from creating an inviting, sociable atmosphere where long-term guests can put up their feet and relax? A place for guests to enjoy a free, hot breakfast; complimentary evening drinks; and a friendly chat with new friends. Across our 293 hotels, our inviting spaces offer a sense of community and thoughtful service that gives guests the freedom to relax, work and play.
Your day to day
Processes reservations by mail, telephone, fax or central reservation systems referral.
Processes reservations from the sales office, other hotel departments, and travel agents.
Create and maintains reservation records by date of arrival and alphabetical listing. Communicates reservation information to the front desk.
Processes cancellations and modifications and promptly relays this information to the front desk.
Assists in preregistration activities when appropriate. Getting information about areas of interest in order to target more clients in particular seasons.
Knows of all hotel packages plans-meaning status, rates, and benefits. Update availability of all distribution channels like GDS, OTA and Web booking systems.
What we need from you
High school graduate or equivalent.
Must speak, read, write, and understand the primary language used in the workplace. The Arabic language is required.
Must be able to speak and understand the primary language used by the guests who visit the hotel. Previous hotel-related experience desired. Experience in Hotel software - OPERA and their functionalities.
What we offer
We'll reward all your hard work with a great salary and benefits - including a worldwide IHG staff rate discount and superb training.
Join us and you'll become part of the family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.
So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.


Hotels / Hospitality

Secretary / Front Office / Personal Assistant (PA)

Keywords

Franchise Hotel - Reservation Agent-Arabic Speaker - Staybridge Suites Dubai Financial Centre

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Intercontinental Hotels Group

Founded in 1988, InterContinental Hotels Group (IHG) is one of the leading hotel groups in the world. The group owns nearly 5,100 hotels and more than 750,000 rooms in almost 100 countries. During 2015, the company had more than 175 million guest nights. Its brands are present in 13 of the 20 larges t hotel markets. In UAE, the hospitality chain has its presence in Dubai, Abu Dhabi and Fujairah. The hospitality giant’s portfolio of brands includes: • InterContinental® Hotels & Resorts• Kimpton Hotels & Restaurants• Holiday Inn• Holiday Inn Express• Crowne Plaza Hotels & Resorts• Hotel Indigo• Staybridge Suites• Candlewood Suites• EVEN Hotels• HUALUXE Hotels and ResortsIHG's aim is to create ‘Great Hotels Guests Love’. Towards this goal, the group is committed to introducing more rooms in its ever-growing portfolio of hotels not just in existing locations but beyond too. The company also aims to reduce the carbon footprint and water use to promote eco-friendly travel amongst its guests.The company welcomes hospitality professional to join its teams with a promise to offer numerous benefit and opportunity that comes with working for a global organization. IHG encourages people to bring their individual passions and ambitions and support its employees in realizing their goals.
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