French Customer Service Associate

Quantanite

Posted on 22 Oct

Experience

2 - 3 Years

Job Location

Cairo - Egypt

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • We are seeking a dedicated and enthusiastic Customer Service Associate to join our team. The
    ideal candidate will be responsible for providing outstanding service to our clients and
    customers, ensuring their needs are met with efficiency and professionalism. This role involves
    handling various customer inquiries, resolving issues, and contributing to overall customer
    satisfaction.
    Key Responsibilities:
  • Customer Interaction: Engage with customers through multiple channels (phone, email, chat) to address inquiries, provide information, and resolve issues promptly and effectively.
  • Issue Resolution: Identify and troubleshoot customer problems, offering solutions or scalating issues as necessary to ensure resolution.
  • Product Knowledge: Maintain a thorough understanding of company products, services, and policies to provide accurate and relevant information to customers.
  • Documentation: Accurately record and document customer interactions and transactions in the system for future reference and reporting.
  • Follow-Up: Conduct follow-ups with customers to ensure that issues are resolved to their satisfaction and provide additional support as needed.
  • Feedback: Collect and relay customer feedback to help improve services and processes.
  • Compliance: Adhere to company policies, procedures, and regulatory requirements to ensure compliance in all customer interactions.

Desired Candidate Profile

  • Education: High school diploma or equivalent; associate s degree or higher preferred.
  • Experience: Previous experience in a customer service role, preferably in a BPO environment, is a plus.
  • Skills: Excellent verbal and written communication skills; strong problem-solving abilities; proficient in using computer systems and CRM software.
  • Attributes: Strong interpersonal skills; ability to remain calm and professional in stressful situations; attention to detail; ability to work independently and as part of a team.
  • Availability: Flexibility to work various shifts, including evenings, weekends, and holidays, as needed.

What We Offer:

  • Training: Comprehensive training programs to enhance leadership and customer service skills.
  • Career Growth: Opportunities for career advancement and professional development within the company.
  • Work Environment: A supportive and collaborative work culture focused on innovation and continuous improvement.

Company Industry

  • Engineering Design & Consulting

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • French Customer Service Associate

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Quantanite

https://wuzzuf.net/jobs/p/j2faztrckd4u-french-customer-service-associate-quantanite-cairo-egypt