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Front Desk Agent (Filipino)

Signature 1 Tecom, Dubai

Posted on April 24, 2019

3 - 4 years United Arab Emirates - United Arab Emirates

Any Graduation. Filipino

Opening 01

Job Description

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Signature 1 hotel Barsha Heights (Tecom) is located at the center of Tecom Business hub. Here the possibilities of making your stay a memorable 1 are endless through warm welcoming ambience with a combination of modern suites, rooms and numerous facilities.
Job Summary
1. Is aware at all times of the current room status and room availability.
2. Is fully aware of current hotel promotions (if applicable).
3. Ensures all rooms for arrival are vacant, clean and inspected by Housekeeping and allocated according to the reservation in the Property Management System.
4. Checks the guest in and out of the hotel in an efficient and timely manner.
5. Addresses guests by name at least once during every conversation.
6. Ensures arrival guests are accommodated according to their preferences and reserved room or suite category.
7. Up sells room categories and cross sells restaurants within the hotel.
8. Ensure all guests establish credit upon check-in.
9. Issue safety deposit boxes to guests upon request.
10. Allocate rooms and issue keys to the Bell staff to room the guest.
11. Is knowledgeable and responds to guest requests for information about the hotel s facilities and services, as well as local surroundings.
12. Manage all guest issues in a timely and efficient manner, requesting the assistance of the Front Office Manager in cases where support is required.
13. Ensures all supporting checks from the F&B outlets are filed properly in the guest room file.
14. Reviews accounts and charges after approval of the invoice by the guests during the check-out process.
15. Takes feedback from the guest during check out process at the Front Desk and bids fondly farewell.
16. Is fully responsible for the amount of cash float he or she is entrusted.
17. Ensures the entire cashier report is correct and reports it to Front Office Supervisor or Management
18. Monitors current rate, rate changes, and foreign exchange rate
19. Ensure guest mail and messages are delivered promptly.
20. Promptly accommodates guest requests in conjunction with other related departments where necessary e.g. special occasions (birthday/anniversary), room amenities, reservations internal/external, luggage requirements etc.
21. Maintain effective key control.
22. Minimize loss of revenue by adhering to all established hotel credit and cash procedures.


Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk

Keywords

Front Desk Agent (Filipino)

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Signature 1 Tecom, Dubai


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