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Front Desk Agent – Front Office

Roda Hotels & Resorts

2 - 3 years Dubai - United Arab Emirates

Any Nationality


, Posted on March 14, 2018 1 Opening

Job Description

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Preferred candidate profile:
Preferable with previous experiences in the Front Office Department within a hotel. You must deal in a polite and sophisticated manner and have a Good understanding of customer service and good command of English both spoken and written.
Main Duties:
Operational:
1. To provide courteous, professional, efficient and flexible service at all times, following Roda s Standards of Performance.
2. To perform all duties and tasks in the assigned Place of Work as perDepartmental Task Lists.Please note that Master Task Lists are reviewed and changed on a regular bases reflecting change in trends, guest expectations and operating philosophies
3. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms Division or any other Department of the hotel as assigned and as necessary
4. To adhere to the telephone procedure of handling calls as per Roda Standards
5. To hand over the pending points for the next shift for proper follow up and action.
6. To be fully conversant with all services and facilities offered by the hotel.
7. To have a thorough understanding and knowledge of all Rooms related services,F & Bproducts and the ability to
8. To ensure that the Place of Work and surrounding area is kept clean and organized at all times
9. To monitor operating supplies and reduce wastage
10. To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
11. To maintain regular contact with long stay and suite guests so as to ensure their stay is an enjoyable one, report guest s feedback to immediate supervisor.
12. To follow up on guest comment and complaints.
13. To ensure that the guests are offered the highest level of personalized service at all times.
14. To input the guest questioners response and comments in the system under guest profile.
15. To ensure an effective and regular communication with Housekeeping.
16. To check and coordinate the allocation of rooms for all guests and follow up on the special requirements requested by the guest that it is met.
17. To actively participate in administrating the guest recognition and guest retention programs, in liaison with Front Office Manager.
18. To be aware of the rooms situation and strive to obtain maximum occupancy
19. To meet, greet and escort all guests to their rooms upon check-in to the hotel.
20. To be able to explain and show the guests all the facilities in the room.
21. To ensure that all departmental reports and correspondence are completed punctually and accurately
22. To conduct Front Desk cashiering standards and comply with all systems, policies and procedures
- To perform opening and closing procedures established for the Place of Work as assigned
To balance the cash report and remittance envelop at the end of the shift.
Receiving payments as per established standards in complianceto the company credit policy
To handle foreign exchange / paid out / Rebate and refund transactions according to standard procedures.
To handle credit card &city ledgertransaction
23. Actively promoting hotel facilities and upselling services such as the Roda Discovery floor access, Upgrade to next category of rooms and F & B entitlement
24. Daily Updating of Registration card properly in Opera PMS as per the information that the guest provided upon check in
25. Completing daily forms that are necessary for daily audits such as Upgrade forms & late check out forms that should be passed to Executive Office to obtain approval then later passed to Accounts.
General:
1. To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel s policy on Fire, Hygiene, Health and Safety.
2. To report for duty punctually wearing the correct uniform and nametag at all times as per Roda grooming standards.
3. To maintain a high standard of personal appearance and hygiene at all times.
4. To maintain a good rapport and working relationship with staff in the Place of Work and all other departments.
5. To attend and contribute to all staff meetings Departmental and Hotel trainings scheduled and other related activities.
6. To fully support the Departmental Trainers function in the Department assigned.
7. To undertake any reasonable tasks and secondary duties as assigned by the AssistantManager.
8. To respond to any changes in the place of work as dictated by the hotel.
9. To project at all times a positive and motivated attitude and exercise self control.
10. To have a complete understanding of the Income Audit Section in the Operations Manual and Policies & Procedures.
11. Attend OFF and ON the Job Training in relation to work related area.


Industry Type : Hotels / Hospitality
Functional Area : Chefs / F&B / Housekeeping / Front Desk

Keywords

Front Desk Agent – Front Office Front Office Housekeeping Customer Service Auditing Operations Foreign Exchange Front Desk Credit Policy

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Roda Hotels & Resorts


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