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Front Desk Agent

Marriott Hotels Resorts /JW Marriott

Posted on July 5, 2018

2 - 4 years Dubai - United Arab Emirates

Any Nationality

Opening 01

Job Description

EMAIL JOB
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Process
all guest check-ins by confirming reservations, assigning room, and issuing and
activating room key. Process all payment types such as room charges, cash,
checks, debit, or credit. Process all check-outs including resolving any late
and disputed charges. Answer, record, and process all guest calls, messages,
requests, questions, or concerns. Coordinate with Housekeeping to track
readiness of rooms for check-in. Communicate parking procedures to
guests/visitors and dispatch bell staff or valet staff as needed. Supply guests
with directions and information regarding property and local areas of interest.
Run daily reports (number of arrivals, departures), identify any special
requests, and check reports for accuracy. Complete designated cashier and
closing reports in the computer system. Count float at the beginning and end of
shift. Balance and drop receipts according to accounting specifications.
SCOPE / BUSINESS CONTEXT
• A Full Time
position based at JW Marriott Marquis Dubai.
• Number of Direct
Reports - 0
• Titles of Direct
Reports 0
CANDIDATE PROFILE
Experience:
• Hotel
experience is desirable but not essential
• Previous experience
working within a similar role in a 5star environment preferred
Skills and Knowledge
• Strong Communication
skills (verbal, listening, writing)
• Innovative
• Pro-active and reliable
• Outgoing personality and
outstanding guest service skills.
• Knowledge of local area,
local attractions, entertainment and landmarks
• Knowledge of hotel room
types, layouts and features
• Ability to use Opera,
Micros & MARSHA System and other operating systems
• Knowledge of Guest
Response Tracking Software / Guestware
• Ability to work collaboratively
with hotel service team in providing exceptional customer service excellent
telephone etiquette
• Strong problem-solving skills
• Strong organization and working to deadline skills
• Have a complete
understanding of the Marriott Reward program
Education or Certification
• Good level of English
essential
SPECIFIC DUTIES
The following are specific responsibilities and contributions critical
to the successful performance of the position:
• Be knowledgeable about daily hotel operations, check
daily event sheet, bulletin boards and be up to date with all changes, new
procedure and events.
• Have knowledge of hotel rates, package and discounts.
• Attend the shift briefing, daily 15 minutes training
and front office monthly meeting.
• To
ensure a quick, efficient and friendly check in and departure of all guests.
Ensuring that their details are entered onto the computer correctly and
efficiently to the Brand Standards
• Assign
rooms, accommodating special requests whenever possible
• To
understand the correct reservation procedures and to take any reservations if
required
• Be flexible according to the business needs.
• Be fully aware of hotel credit policy and procedures
and ensure that it s adhered at all time.
• Be knowledgeable and promote the Marriott rewards
program.
• Keep yourself informed with all VIP arrivals.
• Be flexible in regard to work schedule.
• Strive to represent Marriott in the most professional
manner at all times.
• Ensure that all guests are communicated with the
credit policy and procedures upon check-in.
• Take initiative through empowerment to ensure complete
guest satisfaction.
• Be fully aware of safety and emergency procedures.
• Handle mail and messages properly and on confidential
basis.
• Know how to follow all hospitality guidelines and
daily service basics.
• Ensure that all guest problems are resolved by using
Guest Response Program
• Assist a fellow associates in their Job to ensure that
all are done on time.
• Use your Opera and other systems password with
discretion. Log off the terminal when leaving the area.
• Have knowledge about the city, the local area and
attraction to provide the guests with all requested information.
• Report any unusual occurrences or requests to the
manager or supervisor on duty.
• Be familiar with the AM, PM and night check list to
ensure smooth daily operations.
• Ability to communicate with all managers, supervisors
and fellow associates.
• Be aware of the Marriott brand standards and follow
the thoroughly.
• Ensure that daily banking procedures are followed and
performed as per the standards.
OTHER
• Performs
other related tasks as assigned by management.
• Complies
with Marriott International Hotels Limited Regional Office policies and
procedures.
• Working
hours as required to do your job but normally not less than 48 hours per week.


Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk

Keywords

Front office Housekeeping Hospitality Customer service guest satisfaction Operating systems hotel operations Guest service Front desk Reservation

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Marriott Hotels Resorts /JW Marriott

Founded by J. Willard and Alice Marriott in 1927, Marriott International, Inc. is a leading global lodging company headquartered in Washington, DC in Bethesda, Maryland. It has over 6,000 properties in nearly 122 countries- Middle East & Africa (245 properties, 29 countries), Europe (512 properti es, 37 countries), United States & Canada ( 4,526 properties, 2 countries), Caribbean & Latin America (225 properties, 33 countries), and Asia-Pacific (572 properties, 21 countries). Marriott International, a FORTUNE 500 Company, started its operations in the Middle East in 1980 with Riyadh Marriott Hotel in Saudi Arabia.





Marriott’s portfolio of brands includes JW Marriott and Marriott Hotels, the flagship brand of Marriott with over 500 international locations, along with the other 30 brands. The ever-evolving and award-winning brands of the organization continue to bring in customer satisfaction by offering exceptional amenities and attentive guest care that sets the industry standards. Known as one of the ‘best employers’, Marriott maintains a work culture that puts its people first. The organization offers excellent benefits and career paths that help its employees to grow professionally and personally. Marriott International promotes innovation, diversity, teamwork and a thriving culture. Marriott International’s merger with Starwood Hotels & Resorts has strengthened its position as the best travel company in the world.



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