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Front Desk Medical Receptionist


Posted on July 11, 2018

2 - 3 years Dubai - United Arab Emirates

Any Nationality

Opening 01

Job Description

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Job Summary:
Responsible for ensuring an efficient running of the reception area ensuring that all reception/administration duties are performed to the requirements of the job description and all patients needs are attended to promptly and courteously.
• To administer any reception/administration tasks that may be required.
• To ensure that clients are dealt with promptly either face to face or on the telephone. All clients must be treated in a professional manner.
• Ensuring that all administration relating to patients is entered correctly and promptly.
• Miscellaneous: Work together with other team members to ensure that all work is achieved within deadlines.
• Clinic Procedures; at all times patient confidentiality and practice protocols must be followed.
• Greeting patients, displaying a friendly and helpful manner.
• Maintain a high level of personal hygiene and a smart appearance when on duty.
• Answering the phone, clearing answering machine, photocopying and faxing.
• Making appointments, maintenance of appointment system and follow up of patients requiring recall.
• Creation and maintenance of patient records.
• Correct Processing Medical Insurance Claim Forms and forwarding to accounts department.
• Electronic data entry of patient details accurately.
• Copying and filing of all clinical documents/information into patients files.
• Ensuring all patient files are correctly filed at the end of each shift.
• Ensure that all medical records are available for the next session.
• Taking payments by cash and/or credit cards and recording payments correctly Issuing of patient invoices and receipting of fees.
• Completing Daily Banking procedures.
• Informing doctor of letters, reports and scripts to be written up.
• Taking messages and making phone calls on behalf of the doctors.
• Tidying reception area and waiting area.
• Working cooperatively with other practice staff in a positive team approach.
• Participating in meetings, staff training and development programs and performance appraisals.
• Strictly observing the principles of confidentiality and security of patient notes and information at all times.
• Deal with aggressive and awkward patients in a calm and professional manner.
• Notifying the Clinic Manager/Supervisor of any complaints or concerns from both practice staff and patients.
• Maintaining a professional and responsible approach to all duties.
• Other duties as required by Clinic coordinator/ Clinic Manager.
• To maintain a professional and responsible approach to all duties.

Secretary / Front Office / Personal Assistant (PA)


Data Entry Medical Insurance Medical Records Training And Development Staff Training Credit Cards Front Desk Supervisor Banking Doctor


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