Front Desk Supervisor Four Seasons Hotel

About the role

• The Front Desk Supervisor is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience.

What you will do

• Supervise and support Front Desk ensuring high levels of professionalism and efficiency.

• Provide exceptional guest experience, addressing inquiries and resolving concerns promptly.

• Conduct guest check-ins and check-outs, ensuring accurate room assignments, rates, and billing.

• Monitor and maintain cash handling and billing accuracy among Front Desk Agents.

• Review daily arrivals, prioritizing VIP, Special Attention Guests, and group check-ins.

• Ensure adherence to company policies, service standards, and operational procedures.

• Assist Front Office Management in achieving upsell goals and arrival/departure guest satisfaction targets, ensuring seamless guest experiences with proper welcoming procedures and amenities.

• Work closely with Housekeeping to coordinate room readiness and maintain operational efficiency.

• Oversee the management of the Front Desk inbox, ensuring prompt responses to inquiries, including those from the Finance team.

What you bring

• At least two-years of front desk luxury hotel experience.

• Strong supervisory skills including decision making, communication, deductive reasoning and problem solving.

• Exceptional communication skills and command of English language.

• Additional language preferred but not required.

• Strong Customer Service, Multi-tasking, and Communication Skills.

• Knowledge of Opera Property Management System.