FRONT OFFICE AGENT Hilton Hotels Posted on October 23, 2019 2 - 3 years Al Madina Al Munawarah - Saudi Arabia Diploma. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB A Front Office Agent Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.What will I be doing?As a Front Office Agent Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:• Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests• Be responsible for special room assignments and suite occupancies• Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room• Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival• Manage the Guest Relations Desk in the hotel lobby• Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements• Maintain the inventory of Guest amenities• Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events Company Industry Hotels / Hospitality Department/Functional Area Administration Desired Candidate Profile What are we looking for?Front Office Agent Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:• Calm, efficient, and organized with great attention to detail• Excellent personal presentation and communication skills• A passion for delivering exceptional levels of Guest service• Ability to multi-task while maintaining a positive attitude when working with a VIP Guest• Computer literate and able to navigate through Company systems• Professional manner with an emphasis on hospitality and guest service• Guest relations experience in the hotel, leisure, and/or entertainment sectors• Proven ability to listen and respond to demanding Guest needs• Conflict resolution experience• Cash handling experienceWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Keywords FRONT OFFICE AGENT REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People Looking for Agent Jobs also searched Agent Jobs Advisor Jobs Team Leader Jobs Administration Jobs Front Office Jobs Guest Relations Jobs Hotel Jobs Hilton Hotels View Contact Details Contact Name/ Designation: - Website https://jobs.hilton.com/job/Front-Office-Agent/J3Q0WB69SKGP6H321GS Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?