FRONT OFFICE AGENT Hilton Hotels Posted on October 11, 2019 2 - 3 years Cairo - Egypt Bachelor of Hotel Management(Hotel Management). Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB A Front Office Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Front Office Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:• Achieve positive outcomes from Guest queries in a timely and efficient manner• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments• Demonstrate a high level of customer service at all times• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy• Comply with hotel security, fire regulations and all health and safety legislation• Act in accordance with policies and procedures when working with front of house equipment and property management systems• Follow company brand standards• Assist other departments, as necessary Company Industry Hotels / Hospitality Department/Functional Area Chefs / F&B / Housekeeping / Front Desk Desired Candidate Profile What are we looking for?Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:• Previous experience in a customer-focused industry• Completed high school certificate or equivalent• Positive attitude and good communication skills• Commitment to delivering a high level of customer service• Excellent grooming standards• Ability to work on your own and as part of a team• Competent level of IT proficiencyIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:• Previous experience in cash handlingWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Keywords FRONT OFFICE AGENT REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People Looking for Agent Jobs also searched Agent Jobs Advisor Jobs Team Leader Jobs Hotel Jobs Reception Jobs Front Office Management Jobs Credit Cards Jobs Hilton Hotels View Contact Details Contact Name/ Designation: - Website https://jobs.hilton.com/job/Front-Office-Agent/J3S5P06CNWK0BZPQX0Y Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?