Front Office Agent

Client of Inspire Talent Acquisition HR Consultancy&Hospitality Services W.L.L

Employer Active

Posted 10 hrs ago

Experience

2 - 5 Years

Job Location

Doha - Qatar

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key Responsibilities:

  • Welcome and greet all guests with a friendly, professional demeanor, ensuring seamless check-in and check-out procedures.
  • Handle room reservations, cancellations, and modifications accurately using the hotel s property management system.
  • Respond promptly and courteously to guest inquiries, concerns, and service requests to ensure complete guest satisfaction.
  • Coordinate with housekeeping and maintenance teams to guarantee room readiness and address guest needs.
  • Manage guest billing and payment transactions efficiently, including cash handling, credit card processing, and end-of-shift reconciliation.
  • Maintain detailed records of guest interactions, special requests, and complaints in accordance with hotel policies.
  • Ensure the front desk and lobby areas are clean, organized, and welcoming at all times.
  • Promote hotel services, amenities, and local attractions to enhance the guest experience.
  • Follow all safety, security, and emergency procedures as required.
  • Handle guest information confidentially and professionally.

Desired Candidate Profile

High school diploma or equivalent required; diploma or certification in hospitality or hotel management is a plus.

2 3 years of front desk experience in luxury hotels is required.

Strong working knowledge of hotel reservation systems (e.g., Opera, Fidelio, Cloudbeds, etc.).

Excellent communication and interpersonal skills with a guest-centric approach.

Professional appearance and conduct with strong organizational and multitasking abilities.

Ability to work flexible hours, including weekends, holidays, and night shifts.

Proficiency in Microsoft Office and basic administrative tools.

Locally available in Qatar with a valid visa and QID.

Company Industry

  • Recruitment
  • Placement Firm
  • Executive Search

Department / Functional Area

  • Chefs
  • F&B
  • Housekeeping
  • Front Desk

Keywords

  • Front Office Agent

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Client of Inspire Talent Acquisition HR Consultancy&Hospitality Services W.L.L

https://talent.inspire.qa/jobs/detail/front-office-agent-417