This Job is Old and Position Might be Filled Front Office Agent Raffles Posted on April 10, 2019 2 - 3 years Dubai - United Arab Emirates Any Graduation. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB We are excited to find the next Heartist Front Office Agent to join the Raffles Dubai team!Raffles Dubai promises exceptional standards of service inherent of the Raffles brand and complemented by Arabian hospitality values. Our aim is to keep the Raffles Brand Promise of being an oasis for the Well-Travelled, offering Emotional Luxury to all our distinguished guests.Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.If you are looking for a dynamic environment for growth, please join us as a Front Office Agent.Front Office AgentSummary of Responsibilities:Responsibilities and essential job functions include but are not limited to the following:•Register and room all guest arrivals according to established procedures•Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system•Maintain cashier float and ensure accurate daily report of all money received•Cash hotel guests personal and travelers checks and assist with currency exchange•Keep abreast of all modifications to accounting policies and procedures•Attend to guests request of using the service of safety box at all times•Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs•Attend to guest s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist•Is familiar with other Raffles properties so that guest indicating any next destination on the registration card can be sold an onward booking to another Raffles property•Ensure that the guests depart the hotel with a positive impression of hotel service•Perform the audit balances and prepare all reports for audit in an orderly fashion•When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals•Maintain comprehensive knowledge of standard reservation procedures•Maintain exemplary department standards of behavior and appearance and attitude•Ensure front desk work area is kept clean and in an orderly state at all times•Is fully aware of the Credit policy•Adhere to OH&S policies and procedures•Perform related duties and special projects assigned Company Industry Hotels / Hospitality Department/Functional Area Chefs / F&B / Housekeeping / Front Desk Desired Candidate Profile Qualifications:Previous customer related experience preferredPrevious PMS experience an assetComputer literate in Microsoft Window applications an assetMust be able to type 25 words per minuteMust possess a professional presentationStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast paced environmentAbility to work cohesively with fellow colleagues as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesExperience:•Minimum 2 years Guest Relations experience preferably in a four or five star hotel Keywords Front Office Agent REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Agent Jobs also searched Dubai UAE All Jobs Agent Jobs in Dubai Advisor Jobs in Dubai Team Leader Jobs in Dubai Hotel Jobs in Dubai Front Office Jobs in Dubai Guest Relations Jobs in Dubai Front Desk Jobs in Dubai Agent Jobs in UAE Advisor Jobs in UAE Team Leader Jobs in UAE Hotel Jobs in UAE Front Office Jobs in UAE Guest Relations Jobs in UAE Front Desk Jobs in UAE Agent Jobs Advisor Jobs Team Leader Jobs Hotel Jobs Front Office Jobs Guest Relations Jobs Front Desk Jobs Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?