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Front Office Agent

Kempinski Hotel

Posted on May 9, 2018

1 - 2 years Dubai - United Arab Emirates

Any Nationality

Opening 01

Job Description

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The Front Office Agent is responsible for checking-in and
checking-out Hotel guests in a friendly and caring manner according to the
Kempinski procedures and luxury hospitality standards. At all times,
he/she must display a professional and positive image of the hotel as the Front
Office Agents plays an essential role in the first and last impression the
guest receives of the hotel.
Emerald Palace Kempinski Dubai
An impressive 100,000 square meters, the Emerald Palace Kempinski Dubai comprises 347 luxuriously appointed rooms, of which 36 are exquisitely spacious suites. Surrounded by pristinely landscaped tropical gardens are eight highly appointed royal villas with stunning views of the Palm Lagoon. The hotel s wide variety of international restaurants, boutique mall and cinema provide ample dining and entertainment attractions. With its opening in 2018, the hotel s classical design will complement the Kempinski Residences and Hotel Apartments Palm Jumeirah, which has been developed in the same architectural style and is located on the adjacent plot.
• Check-in the arriving guest and
check-out the departing guests in a friendly and caring manner according
to the Kempinski and luxury hospitality standards.
• Use suggestive selling
techniques to (up)sell rooms and to promote other services of the hotel.
• Verify the guest s method of
payment and follow established credit-checking procedures or refer cash
handling payment to cashiers.
• Upon departure, complete
payment procedures as per standards.
• Handle all front office
cashiers transactions such as posting charges to guests and exchanging
foreign currency according to the procedures. At the end of shift,
balance cash float.
• Answer all guest requests and
questions in a friendly and caring manner, whether by telephone, email or
in person.
• Provide/Receive information and
take appropriate actions or refer the matters to the relevant persons to
• Coordinate room status updates with
the housekeeping department by notifying them of late check-outs, early
check-ins and special requests.
• Possess a working knowledge of
the room reservation procedures.
• Keep yourself informed of
product and service knowledge as well as the hotel daily and meeting

Hotels / Hospitality

Secretary / Front Office / Personal Assistant (PA)

Desired Candidate Profile

Desired Skills & Qualifications:
• Hotel Apprenticeship and/or Higher College Education.
• Minimum of one year experience in a customer service
role, ideally within the five star luxury hospitality environment.
• Ability to work and communicate in a multinational
environment, including excellent oral and written language skills in
English. Any additional languages are a plus.
• Basic knowledge of hotel operations.
• Proficient knowledge of Microsoft Office (Word, Excel
and PowerPoint) and Opera.
• Basic knowledge of Micros is a plus.
• Professional guest service skills.
• Ability to work in a flexible driven environment.
• Passion for luxury hospitality.
About Kempinski
Hoteliers since 1897, we have traveled the world in search of the
most fascinating destinations without ever forgetting the finest
traditions of our European heritage. We are dedicated to please and
educated to entertain. We never compromise on the European elegance of
service and this, blended with our cultural empathy, allows us to
deliver incredible experiences in truly
original destinations. We pride ourselves on delivering a
beautiful performance for each and every one of our guests. And for our
employees, we provide a stage on which they can flourish and realise their
full potential.
Embrace an experience as individual as you are


Housekeeping Hospitality Customer service Luxury English Email MS Office Word front office agent Foreign currency hotel operations


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Kempinski Hotel

Beginning its journey in 1897, Kempinski Hotels is Europe’s oldest luxury hotel group. Headquartered in Geneva, the group has a wide collection of distinguished properties all over the world including the UAE (Dubai, Ajman, and Abu Dhabi), Qatar, Saudi Arabia, Egypt, Germany, Indonesia, China, Austria, Thailand, Turkey, and other locations. Each year, Kempinski keeps adding new destinations in the Middle East, Asia, Africa and Europe. Moreover, Kempinski Hotels owns and operates a broad international portfolio of more than 70 Hotels, luxury resorts, business and Spa hotels reflecting the finest and mesmerizing traditions of European hospitality.

The group believes its success completely relies on its diversified team of dedicated and experienced professionals. Kempinski provides numerous exciting and rewarding career opportunities and other benefits such as People Training and Talent Development Programs to ensure a great learning process for its people. It employs over 22,500 employees in more than 30 countries, with an average of 4 million guests every year. The Hotel Group believes that its corporate social responsibilities extend beyond its guests and employees into the communities where it operates.

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