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Front Office Agent

Kempinski Hotel

Posted on May 4, 2018

2 - 3 years Dubai - United Arab Emirates

Any Nationality

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Job Description

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Front Desk Agent
The overall scope of the job includes of providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski s DNA values in order to encourage sales and maximize guest satisfaction.
Kempinski Hotel and Residences Palm Jumeirah
Hotel and Residences Palm Jumeirah is located on the Palm, one of Dubai's most
sought-after areas, a stay here means being immersed in luxury. It
offers 244 luxurious suites, villas and penthouses, situated on five
sprawling acres of territory. It combines five Food and Beverage outlets,
the Parisian-inspired Cinq Mondes Spa, and private beach.
Key Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:
• Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards.
• Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.
• Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice.
• Handle all front office cashiers transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.
• Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.
• Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
• Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities.
• Possess a working knowledge of the room reservation procedures.
• Maintain the neatness of his/her working area.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Hotels / Hospitality

Secretary / Front Office / Personal Assistant (PA)

Desired Candidate Profile

Desired Skills & Qualifications:
• Minimum 2 years in luxury hotel experience.
• Brief knowledge of hotel operations & computer systems.
• Knowledge of Opera & Micros
• Ability to work as part of a team, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.
• Excellent written and verbal communication skills.
• Excellent organizational and time management skills.
• Applies a professional, confidential and ethical approach at all times.
About Kempinski
Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.
Embrace an experience as individual as you are


Housekeeping SPA Service Luxury Manager Quality Assurance front office agent Verbal communication guest satisfaction Foreign currency hotel operations

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