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FRONT OFFICE AGENT

Mandarin Oriental Hotel Group

Posted on July 12, 2018

2 - 3 years Dubai - United Arab Emirates

Diploma(Aircraft Maintenance). Any Nationality

Opening 01

Job Description

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Responsibilities
Departmental:
Greet, check in, and escort guests promptly to their rooms.
Address special guest preferences recorded in guest history profiles.
Handle cash drawer properly as outlined in the MODUB Controller s Policy.
Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct.
Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest s experience.
Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues.
Print and drop cash out, adjustment slips, paid out voucher, and bank count reports.
Communicate clearly with the Night Duty Manager and Accounting Department.
Establish a good working knowledge of the Hotel outlets and products.
Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
Demonstrate teamwork by cooperating with and assisting colleagues as needed.
Able to communicate special features and services unique to the guest s needs.
Handle guests incoming and outgoing correspondence, (facsimile, messages, mail, etc.)
Responsible for preparation of the daily arrival bucket, in-house bucket and next day arrivals (including welcome cards, guest business cards, registration cards and limousine arrivals).
In charge of guest invoices (in-house).
Check credit card authorization in SMS for all in-house guests.
Perform any other reasonable duties as required by the management of the Hotel.
Education & Certificates
Senior School qualification
Experience
Minimum 2 years experience working in a 5-star hotel environment.
A minimum of 1-year Front Office experience.
Previous experience working in the Middle East Region is an advantage.
Strong commands of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex.
Skills
Ability to understand guest needs and expectations and to deliver superior customer service.
Perform job with attention to details and the ability to organize and handle multiple tasks effectively.
Clear communication; effective verbal and written communication skills in English. Arabic is an advantage.


Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk

Keywords

Housekeeping Customer Service Front Office Agent Customer Satisfaction Service Quality Room Service Cash Handling Incharge Accounting

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Mandarin Oriental Hotel Group


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