Front Office Agent Raffles Hotels and Resorts Posted on April 24, 2019 2 - 3 years United Arab Emirates - United Arab Emirates Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB We are excited to find the next Heartist Front Office Agent to join the Raffles Dubai team!Raffles Dubai promises exceptional standards of service inherent of the Raffles brand and complemented by Arabian hospitality values. Our aim is to keep the Raffles Brand Promise of being an oasis for the Well-Travelled, offering Emotional Luxury to all our distinguished guests.Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.If you are looking for a dynamic environment for growth, please join us as a Front Office Agent.Front Office AgentSummary of Responsibilities:Responsibilities and essential job functions include but are not limited to the following:Register and room all guest arrivals according to established proceduresPerform check in, check out and room change procedures and ensure all data are accurately entered into the hotel systemMaintain cashier float and ensure accurate daily report of all money receivedCash hotel guests' personal and travelers checks and assist with currency exchangeKeep abreast of all modifications to accounting policies and proceduresAttend to guests' request of using the service of safety box at all timesKnowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programsAttend to guest's complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assistIs familiar with other Raffles properties so that guest indicating any next destination on the registration card can be "sold" an onward booking to another Raffles propertyEnsure that the guests depart the hotel with a positive impression of hotel servicePerform the audit balances and prepare all reports for audit in an orderly fashionWhen on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivalsMaintain comprehensive knowledge of standard reservation proceduresMaintain exemplary department standards of behavior and appearance and attitudeEnsure front desk work area is kept clean and in an orderly state at all timesIs fully aware of the Credit policyAdhere to OH&S policies and proceduresPerform related duties and special projects assignedQualifications:Previous customer related experience preferredPrevious PMS experience an assetComputer literate in Microsoft Window applications an assetMust be able to type 25 words per minuteMust possess a professional presentationStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast paced environmentAbility to work cohesively with fellow colleagues as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesExperience:Minimum 2 years Guest Relations experience preferably in a four or five star hotel Company Industry Hotels / Hospitality Department/Functional Area Chefs / F&B / Housekeeping / Front Desk Keywords Hospitality Auditing front office agent Windows Guest relations Front desk Reservation Accounting Supervisor Packaging REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People Looking for Agent Jobs also searched Dubai UAE All Jobs Agent Jobs in Dubai Advisor Jobs in Dubai Team Leader Jobs in Dubai Hotel Jobs in Dubai Front Office Jobs in Dubai Guest Relations Jobs in Dubai Front Desk Jobs in Dubai Agent Jobs in UAE Advisor Jobs in UAE Team Leader Jobs in UAE Hotel Jobs in UAE Front Office Jobs in UAE Guest Relations Jobs in UAE Front Desk Jobs in UAE Agent Jobs Advisor Jobs Team Leader Jobs Hotel Jobs Front Office Jobs Guest Relations Jobs Front Desk Jobs Raffles Hotels and Resorts View Contact Details Contact Name/ Designation: - Website https://www.hozpitality.com/jobs/8523676/front-office-agent.asp Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?