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Front Office Associate-Wyndham Grand Manama

Wyndham Worldwide

1 - 3 years United Arab Emirates` - United Arab Emirates

Intermediate School. Any Nationality


, Posted on May 14, 2018 1 Opening

Job Description

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The Front Office Associate represents the hotel to the guest throughout all stages of the guest's stay. She/he is responsible in handling all the duties related to the Front Desk like check in/out, cashiering, taking reservations, handling phone calls, answering the mails, assisting the guests, directing them, etc. They are responsible for providing attentive, courteous and efficient service to all guests and coordinating the duties of the front desk.
KEY RESPONSIBILITIES
- Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.
- Provide the guests information regarding the services of hotel, the type of rooms available.
- Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to etiquette, help guests with their inquiries, taking reservations and performing administrational tasks.
- To handle the inquires and make reservations as per the instructions given by the customers.
- Attend to guest complaints and resolve in the most satisfying and professional manner.
- Register guests and assigns rooms. Accommodates special requests whenever possible.
- Knowledgeable about Wyndham Rewards program and promotions, actively introducing to guests and reaching the monthly enrolment target.
- Providing superior service to Wyndham Rewards guests and able to identify their level with accordant benefits.
- Be familiar with all the Front Office software required for the Front Office Receptionist.
- Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange etc.
- Understands room status and room status tracking.
- Knowledgeable about room locations, types of rooms available, and room rates.
- Ensure that all hotel standards are met when serving the guests and handling information.
- Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
- Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
- Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
- Use suggestive selling techniques to (up)sell rooms and to promote other services of the hotel.
- Maintain and market promotions.
- Ensure constant update of guest profiles/history regarding preferences, complaints etc .
- Review Front Office log and Trace File daily.
- Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
- Be familiar with all in-house groups, VIP, Wyndham Rewards, long stay/return guests arrivals.
- Be aware of closed out and restricted dates.
- Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
- Work closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
- Assist Guest Service Manager in performing duties.
- Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
- Be familiar with all daily events in the hotel.
- Have knowledge of emergency procedures and assist as needed.
- Use proper etiquette at all times when communicating with guests and associates and on the telephone.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Maintains the cleanliness and neatness of the front desk area.
- Maintains the cleanliness and neatness of the front desk area.
Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company's Count on Me! service culture to be responsive, respectful and deliver a great experience.
Employment Disclaimer In some locations around the world, Wyndham Hotel Group manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotel Group performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotel Group where Wyndham Hotel Group is serving only as the recruiter and will not be my actual employer.
Qualifications
Competencies
- Ability to work cohesively as part of a team
- Using oral and written communication skill to register and accommodate guests
- High command of professionalism with pleasant grooming and personality
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Strong knowledge of Opera PMS system
- Good knowledge of local area, attractions, events and restaurants.
- Additional languages an asset
- Flexible regarding working schedule including weekends, nights and public holidays
- Highly responsible & reliable
- Excellent overall Guest Services skills.
- Excellent overall communication and time management skills
- Processing cash or credit payments accurately
- Strong interpersonal and problem-solving abilities
- Ability to work in a multi-tasking, multi-cultural fast paced environment
EXPERIENCE, CERTIFICATION & EDUCATION
- At least one year experience in same role in an international 5 star hotel brand
- High school diploma or higher
- Diploma in Hospitality or related courses an asset
- First aid certificate or other emergency related training certificates an asset
- Arabic knowledge will be an advantage.


Industry Type : Hotels / Hospitality
Functional Area : Chefs / F&B / Housekeeping / Front Desk

Keywords

Front Office Associate Housekeeping Hospitality Policies First aid Written communication Time management Cash handling Guest service Front desk

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Wyndham Worldwide


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