Front Office - Driver

AccorHotel

Pick up / Drop hotel guests at predetermined locations and predetermined times in a friendly and courteous manner.

• Duties include operating and maintaining transportation vehicles with a focus on safety and customer courtesy.
• Assist guests in the handling of luggage and large packages.
• The driver may open the car door for guests.
• Educate passengers with regard to local information.
• Performing daily pre-trip and post-trip vehicle inspections.
• Performing minor maintenance tasks on the vehicles when necessary.
• Fuelling the vehicle.
• Ensuring that periodic scheduled vehicle maintenance is completed and reported.
• Documenting customer usage.
• Preparing trip reports.
• Preparing accident and incident reports as necessary.
• Assisting guests in and out of the vehicle.
• Providing other services as requested by management when not engaged in transportation service.
• Should be familiar with the roads and landmarks in the UAE (Especially Dubai).
• Should also be knowledgeable of all local rules of the road.
• Co-ordination and information with the Concierge, Front Office and other departments.
• To effectively handle all guest requests.
• He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
• Other duties as assigned
• Carry out any other reasonable task (which may not be stated here) as requested
• Review and update the Logbook.
• Be smart, well groomed and maintain a friendly and cheerful disposition all the times.
• Report regularly on happening to FOM/Doirector of Operations.
• Maintain associate relations.
• Resolve guest complaints.
• Ensure the services are up to the required standard.
• Check hotel situation, occupancy, functions, groups and VIPs.
• Attend training classes as per schedule
• Show fullest cooperation and respect within the team and other departments
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