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Front Office - Female Receptionist (Arabic Speaker)

Swiss-Belhotel Sharjah

Posted on October 16, 2019

2 - 5 years Sharjah - United Arab Emirates

Diploma. Any Nationality

Opening 01

Job Description

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DUTIES AND RESPONSIBILITIES
Project courtesy, hospitality and professional behaviour across your department at all times with guests and fellow colleagues.
Welcome guests upon arrival with courtesy and professionalism.
Register arrivals according to established standards and procedures including the adherence to all credit and accounting procedures.
Manage guestroom inventory by communicating regularly with Housekeeping to ensure rooms are available for efficient check-ins.
Room guests according to reservation requests and inventory availability.
Programme guest keys and master keys following established standards and procedures.
File and manage registration cards for guests according to established standards and procedures.
Create, modify and cancel guestroom reservations for walk-ins when required.
Review guestroom folios to check for discrepancies and ensure special billing arrangements are properly carried out.
Be the first line of defence to handle guest queries and resolve issues in a timely and professional manner.
Monitor guest feedback and make recommendations for improvements or new products or services to meet guest needs.
Be available to address issues and make corrections with regard to charge disputes and discrepancies when required.
Check-out guests efficiently and courteously according to established standards and procedures including the adherence to all credit and accounting procedures.
Post manual charges, advance deposits, no show charges and other charges as required following established procedures.
Balance all folios to 0 before guests depart.
Carefully manage the cash float according to established standards and procedures.
Promote SBEC to guests by highlighting programme benefits, and assisting with queries and enrolment.
Provide existing SBEC members with additional services as stipulated by the programme or existing promotions.
Provide occasional site inspections as required.
Assist with inventory taking as required.
Maintain a complete understanding of the Employee Handbook and adhere to regulations contained therein.
Maintain a complete understanding of the Hotel s policy relating to fire, safety and health, and ensure all precautions are taken to safeguard against incidents for areas under your supervision.
Perform other assignments to meet business needs as directed by your superiors.


Hotels / Hospitality

Secretary / Front Office / Personal Assistant (PA)

Keywords

Front Office - Female Receptionist (Arabic Speaker)

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Swiss-Belhotel Sharjah


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