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Front Office Manager(Arabic Speaking)

Confidential Company

Posted on November 5, 2019

3 - 7 years AED 5,000 - 7,000 ($1,350 - $1,891) Sharjah - United Arab Emirates

Bachelor of Business Administration(Management). Any Arabic National


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Job Description

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• Trains, cross –trains, and retrains all front office personnel.
• Participates in the selection of front office personnel.
• Schedules the front office staff.
• Supervises workload during shifts.
• Evaluates the job performance if each front office employee.
• Maintains working relationships and communicates with all departments.
• Verifies that accurate room status information is maintained and properly communicated.
• Resolves guest problems quickly, efficiently, and courteously.
• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
• Reviews and completes credit limit report.
• Works within the allocated budget for the front office.
• Enforces all cash-handling, check-cashing, and credit policies.
• Conducts regularly scheduled meetings of front office personnel.
• Upholds the hotel's commitment to hospitality.
• Prepare performance reports related to front office.
• Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily.
• Monitor high balance guest and take appropriate action.
• Ensure implementation of all hotel policies and house rules.
• Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
• Prepare revenue and occupancy forecasting.
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.
• Monitor all V.I.P 's special guests and requests.
• Maintain required pars of all front office and stationary supplies.
• Review Front office log book and Guest feedback forms on a daily basis.
• Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
• Be an expert and demonstrate knowledge of all services/features, hours of operations, room types, room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status, scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately
• Champion, promote and successfully track departmental and organizational initiatives.
• Maintain and successfully execute departmental and hotel policies.
• Approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction.
• Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data.
• Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction.
• Assist management to recruit, hire, train and successfully support and manage the talent of all new and existing team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Ensures recognition of employees is taking place across areas of responsibility.
• Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
• Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk

Desired Candidate Profile

We are urgently looking for front office manager..Candidates available to join immediately are preferable. An ideal candidate should have the below requisites:
• Must know Arabic speaking
• Must have excellent organizational, supervisory and customer service skills.
• Must have excellent time management skills.
• Must have effective conflict management skills.
• Must have ability to prioritize and organize work assignments.
• Must have problem solving, reasoning, motivating, organizational and training abilities.
• Must be able to work well under stressful situations and handle challenges in a professional manner.
• Must be able to perform and train others to properly perform all the job responsibilities of the Front Office Department.
• Must instill a calm, organized approach when interacting in stressful situations.
• Must be able to coordinate efforts between other operation departments: maintenance, reservations and housekeeping.
• Must be able to mediate guest complaints, solve problems for guests, travel agents and wholesalers.


Front office Manager Front Office Incharge Front Office

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