Front Office Manager NMC healthcare LLC

Job Description

1. Manages all aspects of individual and corporate customers of NMCSH-Al Ain.
   Manages all new avenues of service provision of the hospital.
   Monitoring all Front Office Executives in coordination with Front Office Supervisor.
   Manages and ensure proper functioning and continuous improvement in their services.
   Monitoring all information desk personnel.
   Take corrective action in situation requiring immediate intervention, including interpretation and administration of hospital policy and work rules.
   Intervene and problem solves for inter-/intra-departmental issues. Facilitate interdepartmental communication, negotiation and decision – making.
   Obtain adequate facts and evaluates data to identify and intervene in actual and/or potential safety and risk management issues.
   Document pertinent information, actions and decisions and communicates to appropriate leadership.
   Communicate issues identified by front line staff to appropriate administrative team related to new administrative or departmental initiatives.
   Ensuring that all reports and deliverables are submitted on due dates.
   Collaborate with clinical and support staff to foster delivery of quality care.
   Maintain visibility with hospital staff through rounds.
   Assist in evaluating and reassigning staff during crisis situations.
   Provide on-site management of crisis situations to prevent or minimize disruption of services.
   Optimize resources to maintain facility operations.
   Monitor emergency action procedures and coordinate activities related to patient/staff evacuation as needed.
   Supports continuous Quality improvement. Develops and promotes appropriate standards of care.
   Ensure that there is compliance with the JCI & ISO requirements.
   Provides direction for the hospital and ensures that corporate vision, mission and objectives are fulfilled.  Inculcates and cultivates corporate values.
   Demonstrates ability to see the big picture in terms of the strategic operational plan and the ability to monitor and direct processes to fulfil such plans.
   Maintains confidentiality regarding patient information and regarding administrative matters of confidential nature.
   Develops and promotes a fair administrative environment which is unbiased and apolitical.
   Support clinical, operational and facility services throughout the entire hospital.
   Serves on administrative and other hospital committees as requested.