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Front Office Manager


3 - 5 years Doha - Qatar

Any Nationality

, Posted on May 15, 2018 1 Opening

Job Description

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Key tasks
To manage the Ibis / Adagio Front Office,, to provide courteous, professional, efficient and flexible service that is consistent with the Accor Group standard Policies & Procedures in order to maximize guest satisfaction.
To ensure the smooth operation and coordination of the various Rooms, Division Departments, ensuring maximum occupancy and guest satisfaction, and adhering to the standard of service required by the hotel.
To be efficient and diplomatic in dealing with situations involving any aspect of Front Office where the reputation or image of the hotels are represented.

Industry Type : Hotels / Hospitality
Functional Area : Secretary / Front Office / Personal Assistant (PA)

Desired Candidate Profile

Essential and optional requirements
Adopt a new service attitude centered on proximity, sociability and sharing experience.
Ensure all staff embody the same mindset by developing each individual's sense of curiosity,
open-mindedness, interpersonal skills and sense of initiative.
Excellent management skills
Ability to analyze and anticipate
Good listening and communication skills
Diplomacy and self control
Copes well under stress
Good general knowledge


Front office Service Policies Interpersonal skills guest satisfaction Management Sharing Control Hotel Group

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We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels' 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

Our Brands include:

-Grand Mercure
-Suite Novotel
-Thalassa sea & spa
-ibis Styles
-ibis budget
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