Front Office Manager
Marriott
Employer Active
Posted 7 hrs ago
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Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Administration
Job Type: Full-time
Key Responsibilities
- Supervise front office areas including reception, guest services, telephones, and bell services
- Monitor daily operations to ensure service standards and guest expectations are met
- Manage check-in and checkout processes for efficiency and accuracy
- Handle guest concerns and resolve issues promptly
- Support staffing needs, scheduling, and team allocation
- Ensure strong coordination across departments for smooth guest experiences
- Deliver regular communication to the team regarding goals, service expectations, and performance
- Support revenue goals by monitoring room availability and front office procedures
- Maintain compliance with all hotel policies and operational standards
- Guide team members through coaching and ongoing development
- Act as support for the Front Office Manager during absence
Skills Set
- Front office operations
- Guest relations and service recovery
- Team supervision and coaching
- Communication and interpersonal skills
- Problem-solving and conflict handling
- Hotel systems (PMS, reservations, call management)
- Time and resource management
Why Join Us
- Opportunity to work with one of the world s leading luxury hospitality brands
- Strong career development pathways
- Supportive and diverse working culture
- Access to professional training and growth programs
- Be part of a high-performing team in a landmark Dubai property
Desired Candidate Profile
Ideal Profile
Bachelor s degree in hospitality or related field preferred
2+ years of experience in front office or guest services (management experience an advantage)
Strong leadership and communication abilities
Ability to handle guest situations with professionalism and calm
Skilled in multitasking and managing operations during peak hours
Knowledge of hotel systems and reservation platforms
Company Industry
Department / Functional Area
Keywords
- Front Office Manager
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Marriott
About the Company JW Marriott Marquis Hotel Dubai is a flagship luxury hotel within Marriott International s global portfolio. Known for its exceptional service, modern design, and business-friendly environment, the property offers an inspiring place to build a hospitality career. Employees are supported through continuous learning, recognition programs, and a people-first culture built around well-being and service excellence.