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Front Office Manager

The Ray Hotel

3 - 4 years Lebanon - Lebanon

Any Nationality


, Posted on May 16, 2018 1 Opening

Job Description

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Front Office Manager
Job Title: Front Office Manager
Reports to: Rooms Division Manager
Replaced by: Assistant Front Office Manager
Basic Functions:
Under the guidance and supervision of the Rooms Division Manager and within the limits of established The RAY Hotel & Studios policies and procedures, ensures that all departments under his supervision, in addition to ensuring maximum guest satisfaction through planning, organizing, directing and controlling all aspects related to Front Office Operation
Duties & Responsibilities:
General Duties
o Have a thorough knowledge of the hotel policies and procedures
o Abide to hotel rules and regulations on grooming and appearance
o Have a thorough knowledge of Hotel services, products and special promotions
o Attends daily briefing with the Rooms Division Manager and other Rooms Division HODs
o Conducts daily briefing and debriefing for the Front Office Team in coordination with the Ass. Front Office Manager
o Conduct monthly employee meetings in coordination with the Ass. Front Office Manager
o Liaise closely with other Departments and emphasizes on excellent inter-departmental relations considering other departmental procedures and policies.
o Delegate authority and responsibilities to direct subordinates without relinquish ultimate responsibility for the operation.
Financial Duties
o Effectively interpret financial result in regards to revenues, payroll, costs and expenses.
o Assist in the preparation of the Annual Operation Budget which will form a part of the Business Plan.
o Establish and monitor cost and expense control systems and procedures to achieve budgeted operating results.
o Take corrective measures and actions to ensure highest possible profitability.
o Maximize revenues through pro-active action rather than re-active.
Operational Responsibilities
o Personally and frequently verifies that guests in his operation are receiving the best possible service available.
o Schedules himself to be on the front during peak operation hours, checking on standards of services, and cleanliness, is greeting and assist in the check in of guests and escorts VIP guest to the room.
o Ensures compliance with hygiene standards
o Ensures compliance with service standards
o Constantly strive to please all guests that he may come into contact with.
o Ensures that employees project professionalism and are well trained and provide friendly and efficient service.
o Ensure a speedy telephone and message service at all times.
o Maintain an atmosphere of tranquility at the Front Desk, never giving the impression that there is a problem.
o Verifies constantly that the physical product in all aspects is consistent with the hotel standards.
o Periodically inspects rooms to ensure cleanliness and well maintained rooms. Patrols assigned areas frequently to ensure cleanliness and well maintained areas.
o Ensures that policies and procedures in regards to staff appearance, hygiene and sanitation are enforced
Marketing Responsibilities
o Assist in the preparation of the annual Business Plan for the entire Department in coordination with Financial Controller.
o Fully understands the market needs of house guest and local market, assisting in the development of product lines and services accordingly.
o Constantly aware of new market trends and activities of competitors, ensures that his operation is always one step ahead of the competition.
o Entertain regular and potential clients and maintains excellent guest relations.
Training & Coaching Responsibilities
o Is an excellent people manager, showing respect for local customs and culture.
o Build an effective management team through taking an active interest in the development of subordinates through training and involvement in decision making.
o Give his subordinates frequent feedback on their performance and status of development. Conducts annual appraisals conducted in his Department.
o Exercise self-control, patience and is known for his fairness at all times.
Maintains an Open Door policy.
o Project positive and motivated attitude among his peers and employees at all times.
o Ensure that all personnel and training related policies.
o Ensure that all areas of responsibility are properly staffed, supervised and operating smoothly.
o Is totally committed to training and shows concern about the training his employees receive, an visit training sessions frequently.
o Assist the departmental trainer in their development and monitors their effectiveness in staff training.
o Ensure that all employees are fully conversant with the hotel s facilities and services. To ensure that all employees schedule are properly established and maintained
Administration Responsibilities
o Maintain all hotel records and forms as prescribed by established policies and procedures.
o Control the preparation of room occupancy forecast on a daily, weekly and monthly basis.
o Is able


Industry Type : Accounting & Auditing
Functional Area : Administration

Keywords

Operations Payroll guest satisfaction Expense control Guest relations Staff training Business planning Front desk Supervision Compliance

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The Ray Hotel


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