Front Office Manager The Ray Hotel Posted on May 16, 2018 3 - 4 years Lebanon - Lebanon Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Front Office Manager Job Title: Front Office Manager Reports to: Rooms Division Manager Replaced by: Assistant Front Office Manager Basic Functions:Under the guidance and supervision of the Rooms Division Manager and within the limits of established The RAY Hotel & Studios policies and procedures, ensures that all departments under his supervision, in addition to ensuring maximum guest satisfaction through planning, organizing, directing and controlling all aspects related to Front Office Operation Duties & Responsibilities:General Duties o Have a thorough knowledge of the hotel policies and procedures o Abide to hotel rules and regulations on grooming and appearance o Have a thorough knowledge of Hotel services, products and special promotionso Attends daily briefing with the Rooms Division Manager and other Rooms Division HODso Conducts daily briefing and debriefing for the Front Office Team in coordination with the Ass. Front Office Manager o Conduct monthly employee meetings in coordination with the Ass. Front Office Manager o Liaise closely with other Departments and emphasizes on excellent inter-departmental relations considering other departmental procedures and policies.o Delegate authority and responsibilities to direct subordinates without relinquish ultimate responsibility for the operation.Financial Duties o Effectively interpret financial result in regards to revenues, payroll, costs and expenses. o Assist in the preparation of the Annual Operation Budget which will form a part of the Business Plan.o Establish and monitor cost and expense control systems and procedures to achieve budgeted operating results.o Take corrective measures and actions to ensure highest possible profitability.o Maximize revenues through pro-active action rather than re-active.Operational Responsibilities o Personally and frequently verifies that guests in his operation are receiving the best possible service available.o Schedules himself to be on the front during peak operation hours, checking on standards of services, and cleanliness, is greeting and assist in the check in of guests and escorts VIP guest to the room.o Ensures compliance with hygiene standards o Ensures compliance with service standards o Constantly strive to please all guests that he may come into contact with.o Ensures that employees project professionalism and are well trained and provide friendly and efficient service.o Ensure a speedy telephone and message service at all times.o Maintain an atmosphere of tranquility at the Front Desk, never giving the impression that there is a problem.o Verifies constantly that the physical product in all aspects is consistent with the hotel standards.o Periodically inspects rooms to ensure cleanliness and well maintained rooms. Patrols assigned areas frequently to ensure cleanliness and well maintained areas.o Ensures that policies and procedures in regards to staff appearance, hygiene and sanitation are enforcedMarketing Responsibilities o Assist in the preparation of the annual Business Plan for the entire Department in coordination with Financial Controller.o Fully understands the market needs of house guest and local market, assisting in the development of product lines and services accordingly.o Constantly aware of new market trends and activities of competitors, ensures that his operation is always one step ahead of the competition.o Entertain regular and potential clients and maintains excellent guest relations.Training & Coaching Responsibilities o Is an excellent people manager, showing respect for local customs and culture.o Build an effective management team through taking an active interest in the development of subordinates through training and involvement in decision making.o Give his subordinates frequent feedback on their performance and status of development. Conducts annual appraisals conducted in his Department.o Exercise self-control, patience and is known for his fairness at all times.Maintains an Open Door policy.o Project positive and motivated attitude among his peers and employees at all times.o Ensure that all personnel and training related policies.o Ensure that all areas of responsibility are properly staffed, supervised and operating smoothly.o Is totally committed to training and shows concern about the training his employees receive, an visit training sessions frequently.o Assist the departmental trainer in their development and monitors their effectiveness in staff training.o Ensure that all employees are fully conversant with the hotel s facilities and services. To ensure that all employees schedule are properly established and maintainedAdministration Responsibilities o Maintain all hotel records and forms as prescribed by established policies and procedures.o Control the preparation of room occupancy forecast on a daily, weekly and monthly basis.o Is able Company Industry Accounting & Auditing Department/Functional Area Administration Keywords Operations Payroll guest satisfaction Expense control Guest relations Staff training Business planning Front desk Supervision Compliance REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People also searched for Front Office Manager Jobs Front Office Executive Jobs Front Desk Executive Jobs Administration Jobs Front Office Management Jobs Front Desk Jobs Guest Relations Jobs The Ray Hotel View Contact Details Contact Name/ Designation: - Website https://www.hirelebanese.com/jobdetails.aspx?id=152903 Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?