Maintains working relationships and communicates with all departments.
Ensuring the front desk provides a professional and friendly service for customers
Diplomacy and communication skills to handle any complaints and emergencies in a level-headed manner
No fear of decision-making
Verifies that accurate room status information is maintained and properly communicated.
Resolves guest problems quickly, efficiently, and courteously.
Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
Works within the allocated budget for the front office.
Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.
Enforces all cash-handling, check-cashing, and credit policies.
Conducts regularly scheduled meetings of front office personnel.
Requires all front office employees to wear proper uniforms at all times.
Upholds the hotel's commitment to going the extra mile.
Prepare performance reports related to front office.
Ensure implementation of all hotel policies and house rules.
Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.
Monitor all V.I.P 's special guests and requests.
Maintain required pars of all front office and stationary supplies.
Review daily front office work and activity reports generated by Night Audit.
Review Front office log book and Guest feedback forms on a daily basis.
Maintain an organised and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
Strong interpersonnel skills
Minimum 2 years experience in a five star hotel
Hospitality College degree, or similar
IS THIS YOU?
* Pro-active, dynamic, focused and goal oriented
* Capable to multi-task and manage a number of tasks simultaneously
* Eye for details
* Exceptional interpersonal skills
* Respect dead-lines
* Drive for continuous improvement
* Motivated by achieving and exceeding goals
* Passionate about the hospitality industry
* Excellent listening skills
* Strong sense for team ethics
* Excellent understanding of health and safety aspects
* Enjoys working with a multi-cultural team
Industry Type :
Hotels / Hospitality
Functional Area :
Secretary / Front Office / Personal Assistant (PA)