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Front Office Manager

Client of David John Management Consultancies

3 - 5 years United Arab Emirates - United Arab Emirates

Any Graduation. Any Nationality


, Posted on January 9, 2018 1 Opening

Job Description

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Responsibilities:
The ability to ensure the proper image is being maintained by all Team Members with respect to grooming and uniform standards. The ability to support and participate in all hotel programs, policies and procedures with special emphasis on the orientation of new employees. The ability to display fair treatment with respect to disciplinary action and provide supportive documentations. The ability to prepare all necessary forecasts; to work closely with Reservations, Front Office and Sales to maximize occupancy, rate and revenue. Keeps all departments notified of any fluctuations in business levels, special guests, groups, etc. The ability to establish and maintain close working relationships with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service. The ability to develop relationships with clients, return guests, group contacts etc. to provide maximum personalized guest service. The ability to make suggestions for improvements in overall operations with an emphasis on increasing guest satisfaction, revenues as well as reducing costs. The ability to support Sandman Hotels, Inns & Suites philosophy towards employee development, morale and institute programs to ensure the effectiveness and promotion of this philosophy within the Rooms Division. The ability to monitor and analyze the payroll for Rooms Division to ensure maximum effectiveness towards guests services while realizing full profit potential. The ability to display a high degree of professionalism and integrity as befitting a member of management. The ability to respond properly and take a supervisory role in any hotel emergency or safety situation, as well as ensure the proper control and instructions of said emergency procedures to the Rooms Division. Manage all administrational duties as specified by the Company.
APPLICABLE SKILLS
College degree or equivalent experience. Minimum five years hotel experience, specifically in Rooms Division Department. Demonstrated supervisor skills; good judgment and common sense. Computer literate with knowledge of a variety of computer software applications, including the Microsoft Office Suite. Superior written and oral communication skills. Excellent organizational and time management skills, with the ability to set priorities for self and others.


Industry Type : Hotels / Hospitality
Functional Area : Chefs / F&B / Housekeeping / Front Desk

Keywords

Front office Computer literate Payroll Policies Application software Time management Guest service guest satisfaction MS Office Employee development

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Client of David John Management Consultancies


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Website http://www.djmcdubai.com/showpositionprofile.asp?id=152


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