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Front office Manager - Movenpick Hotel Media City

Movenpick Hotel

2 - 3 years Dubai - United Arab Emirates

Other(Other). Any Nationality


, Posted on May 7, 2018 1 Opening

Job Description

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To oversee the front desk operations of the Hotel and the concierge operations.
To interact with Housekeeping, Engineering guest receives high level of service
To be entrepreneurial and to think beyond the boundaries is expected and not requested
To provide service that is sincere, warm and enthusiastic, ensuring the guests satisfaction
To take the time to get to know the guests and to be committed to service excellence
Coordinating purchasing for the front office departments with the finance team as per the hotel procedures
Conduct interviews for candidates in the department in conjunction with Human Resources and prepare job descriptions
Adhere to and monitor departmental operating expenses as per departmental budget and forecast.
Review and monitor departmental work schedules, oversee that departmental payroll is in line with budgets.


Industry Type : Hotels / Hospitality
Functional Area : Chefs / F&B / Housekeeping / Front Desk

Desired Candidate Profile


Train and develop the front office team in the departmental operating standards
Maintain a consistent focus on improving the overall flow front office operations, seeking ways to maximize and improve the operation through productivity management and energy savings programs
To lead and support employees in the achievement of financial, operational and service delivery targets via effective organizational policy and procedural development and appropriate employee training activities
Foster a winning, solution-oriented work environment, motivating and engaging employees to continuously deliver the best possible service and to provide feedback and suggestions
To lead daily concierge and front office briefings and monthly employee meetings
To have a complete understanding of and to adhere to M venpick Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety.
To drive the performance of the front office and concierge team members, including completion of performance appraisals, coaching counselling and performance management in conjunction with Human Resources
Ensure the team work within the department with a sales focused attitude and team are aware of sales opportunities within the hotel which will assist in maximization of revenue.
Ensure all team members are aware of all room revenue targets and are kept informed of performance results.
Ensure all non-guaranteed reservations are released at the appointed time.
Adhere to the hotel selling strategy by ensuring the use of correct rates.
Ensure all book out situations are handled in a diplomatic and professional manner ensuring future business from respective booked out guests.
Ensure guests are communicated with and assisted in an efficient, warm and professional manner by all team members.
To ensure a consistently high standard of grooming is followed and by self and team
Actively review guest comments and feedback, communicate this with the team members and implement procedures to enhance guest satisfaction
Have full knowledge of all products and services provided by the property and in the local area
Actively participate in guest events when requested.
Adhere to company credit policies to ensure all expected revenues are secured
Ensure daily shift handovers are conducted in a professional and constructive manner.
Regularly spot check duty shift checklists to ensure tasks are completed.
Review daily reports to ensure system is being maintained as per company policies and procedures.
Spot check registration cards to ensure accuracy of data is collected as per Dubai Municipality and property standards.
Spot check passport scans to ensure accuracy as per Dubai Municipality requirements for transfers.
Ensure all daily system closing procedures and reports are being completed as per company standards.
Ensure closure of any pending revenue (pay masters) in a timely manner adhering to finance policies and procedures
To work closely with the Finance department to produce monthly financial reports timely & accurately
To review the employee schedule and annual leave plan to ensure the correct allocation of resources in order to improve guest satisfaction level as well as employee productivity and satisfaction
Oversee the implementation of a training plan for all front office and concierge team members

Keywords

Front office Manager Housekeeping Operations Payroll Counselling Performance management Coaching Policies Front office operations Productivity management Service excellence

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Movenpick Hotel




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