Front Office Receptionist (Russian Speaker)
AccorHotel
Employer Active
Posted on 30 Sep
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Basic Job Responsibilities:
Evaluate the everyday status of all hotel occupancy and coordinate with various departments e.g. reservation, sales, and housekeeping to ensure optimal level of guest satisfaction.
Manage and greet all guests, monitor and resolve all requests.
Perform check-in/OUT of guests using the Opera system.
Welcome and greet guests, and answer inquiries and incoming calls.
Prepare occupancy and guest reports Maintain group and individual arrival reports daily.
Inform guests of hotel rates and services and create/cancel/confirm reservations.
Check and manage room allocation.
Determine and ensure compliance with all key control policies and manage all safe deposit boxes for guests.
Coordinate and assist the concierge in all services to guests.
Maintain knowledge of all emergency procedures
Evaluate all credit limit reports on an everyday basis and manage room availability efficiently.
Desired Candidate Profile
Experience working as a Receptionist in 5 star Hotels
- Customer-service & Data Entry experience.
- Multi-tasking and time-management skills, with the ability to prioritize tasks.
- Proficient in Microsoft office and Opera suite.
- Ability to work in flexible hours
- Highly responsible and reliable with a professional presentation
- Russian / Arabic speaker is an advantage.
- Can able to communicate confidently with the guests.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Secretary
- Front Office
- Personal Assistant (PA)
Keywords
- Front Office Receptionist (Russian Speaker)
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AccorHotel
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