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Khamas Hospitality

Posted on February 20, 2019

1 - 3 years Dubai - United Arab Emirates

Any Nationality

Opening 01

Job Description

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Royal Ascot Hotel is looking for an exceptional talent to join the Front Office Team as a Receptionist.THE MAIN RESPONSIBILITIESTo be an ambassador of the Front Office and of the hotel, in and outside the work place.To always keep the working area clean and well maintained.To properly use the telephone etiquette as per Melia standards.To attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.To offer a warm welcome to all guests and to ensure that they enjoy their stay being offered the finest personal service.To personally greet and escort the guests rather than pointing out directions.To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.To share daily activity highlights with the shift leader, supervisor and night manager including internal and external guest opportunities.To be aware of all VIPs visiting or staying in the hotel.To maintain an accurate Guest History and to pre-register all recurring guests.To do a proper cashier closer and to ensure a complete handover between the shifts.To properly use all the equipment, to have a perfect knowledge of the set ups.To strictly respect the room keys and section keys handover procedures.To respect schedules, terms and deadlines as agreed with the Shift leader, Supervisor.To daily read the FO logbook, to update it and to sign it.To be aware of all hotel facilities operating timing and to promote the internal activities and events.To maintain an atmosphere of high morale and a happy working relationship among the team.Preferably a Female and currently in UAE.  THE IDEAL CANDIDATE MUST HAVE:Previous experience in a similar role, gained within luxurious hotel/resort environmentKnowledge of UAE marketExcellent communication skills & Guest Relation SkillsAbility to demonstrate problem solving with a positive can-do attitudeExcellent organizational skillsHotel management degree / diploma.Knowledge of additional European languageCan  work well under pressure in a fast paced environment 

Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk




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Khamas Hospitality

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