Front Office Receptionist Hawthorn Suites JBR by Wyndham Posted on July 30, 2018 2 - 3 years United Arab Emirates - United Arab Emirates Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Ensure that the handing of a reservation for the hotel or other hotels in the Group is done with complete professionalism.• Welcome the guests whether on the phone or in the hotel and ensure that the check-in and checkout procedure is handled very well.• Inform the guest of all the services available at the hotel.• Ensure that the quality of the service offered to the guest is in accordance with company and Brand standards.• Ensure that the guest service is excellent so that he/she will return to the hotel.• Update Guest history.• Welcome the guests.• Know the services offered by the hotel and encourage the guests to use them during their stay at the hotel.• Know the pricing policy of the hotel.• Know the local environment of the hotel: city, culture, activities, shopping malls, and general information.• Listen to the guest at all times; strive to answer all requests from the guests as quickly as possible.• Establish good working relationships with the guests and visitors.• Ensure that the service offered and the provisions provided to the guests are up to company standard.• Ensure that the service provided to the guests will win their loyalty to return to the company.• Provide wake-up calls as requested by the guests.• Inform the guest of all the conditions related to their stay in the hotel.• Ensure that the telephone, e-mail and fax service and safe deposit services are available for the guest.• Forward any messages received for the guest.• Forward all relevant information to the other departments in the hotel.• Strive to optimise the occupancy rate, the average price per room and the turnover for the hotel and the hotels in the Accor group.• Prepare a bill with the details provided by all other outlets in the hotel.• Prepare lists of arrivals, departures, residents and VIPs.• Prepare the allocations for groups.• Prepare debtors files for the accounts Department.• Prepare the reservations for late arrivals.• Calculate the guest bills and prepare debtors billings.• Complete a credit check on the guest when s/he arrives at the hotel.• Monitor all reservations in order to ensure that the availability each day is correct.• Monitor all key accounts.• Monitor and follow up the Police report.• Check the reports for Head Housekeeper and notify him/her of any discrepancies.• Establish the daily accommodation report and register any cash transactions.• Responsible for the cashiering procedures in the department.• Keep all statistics and information available for the other services.• Provide the reservations service using the Accor Group operating system• Register check in and departures of all individuals and groups.• Check the remaining departures and make sure that the corresponding bills are ready and correct with the supporting documentary proof.• Check the cleanliness of the workspace.• Ensure that all documentation is up to date and when necessary deal with guest complaints when appropriate.• Responsible for petty cash float provided for your shift.• Check the petty cash float at the start and end of the shift and enter the audit using the computerised documents.• Understand and comply with all health and safety regulations for the department.• Take part in departmental meetings, as well as internal training sessions• Be aware of the proper telephone technique and apply them.• Develop a through knowledge of the hotel services, procedures, operations hours and staff.• Liase with all other departments for all Guest related matters.• Know the local environment of the hotel: city, culture, activities, shopping malls, and general information.• Ensure guests are attended quickly and any complaints handled tactfully and diplomatically Company Industry Hotels / Hospitality Department/Functional Area Secretary / Front Office / Personal Assistant (PA) Keywords Front office Auditing Guest service Training Statistics Monitoring Room Billing Business Executive Usage REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. 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If you suspect any fraud or malpractice, email us at email@example.com People also searched for Dubai UAE All Jobs Front Office Receptionist Jobs in Dubai Front Office Executive Jobs in Dubai Computer Operator Jobs in Dubai Secretary Jobs in Dubai Front Office Jobs in Dubai Accounting Jobs in Dubai Arrivals Jobs in Dubai Front Office Receptionist Jobs in UAE Front Office Executive Jobs in UAE Computer Operator Jobs in UAE Secretary Jobs in UAE Front Office Jobs in UAE Accounting Jobs in UAE Arrivals Jobs in UAE Front Office Receptionist Jobs Front Office Executive Jobs Computer Operator Jobs Secretary Jobs Front Office Jobs Accounting Jobs Arrivals Jobs Hawthorn Suites JBR by Wyndham View Contact Details Contact Name/ Designation: - Website https://www.catererglobal.com/job/front-office-receptionist/hawthorn-suites-jbr-by-wyndham-job82554928 Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?