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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
We are seeking an enthusiastic and customer-focused Front Office Supervisor to join our team in Dubai, United Arab Emirates. As the face of our organization, you will play a crucial role in ensuring exceptional guest experiences while leading and supporting our front office team.
- Oversee daily front office operations, including check-ins, check-outs, and guest inquiries
- Supervise, train, and mentor front office staff to maintain high service standards
- Manage guest relations, addressing concerns and complaints promptly and professionally
- Ensure accurate and efficient handling of reservations, room assignments, and billing
- Coordinate with other departments to meet guest needs and resolve issues
- Implement and maintain front office procedures and standards
- Monitor and analyze front office performance metrics
- Assist in managing inventory and supplies for the front office area
- Conduct regular team meetings and performance evaluations
- Stay updated on industry trends and implement innovative practices to enhance guest satisfaction
Desired Candidate Profile
Diploma in Hospitality, Tourism, or related field
- Minimum of 1 year of experience in a similar supervisory role within the hospitality industry
- Proven leadership and team management skills
- Strong customer service orientation with excellent interpersonal abilities
- Outstanding communication skills, both verbal and written
- Proficiency in Property Management Systems (PMS) such as Opera or Fidelio
- Advanced knowledge of Microsoft Office suite
- Demonstrated problem-solving skills and ability to make decisions under pressure
- Excellent time management and multitasking abilities
- Strong attention to detail and organizational skills
- Flexibility to work varying shifts, including weekends and holidays
- Fluency in English; additional languages are a plus
- In-depth knowledge of front office operations and hospitality industry standards
- Ability to train and mentor team members effectively
- Goal-oriented mindset with a focus on achieving departmental targets
- Empathetic approach to guest and employee concerns
Company Industry
Department / Functional Area
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