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Front Office Supervisor


Posted on May 4, 2018

2 - 3 years Dubai - United Arab Emirates

Any Nationality

Opening 01

Job Description

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Job Responsibilities
• Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
• Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
• Process and deliver messages for Guests
• Deliver and safely storage Guest luggage
• Stay current with all hotel services as well as daily VIP requests and special events
• Represent the needs of the Team to others in the hotel
• Recruit, select, train and the develop Team Members
• Conduct annual and mid-year appraisals with Team Members
• Ensure orderliness and safety guidelines around the lobby and front door areas
• Provide support to Management as required, in cases of emergency
• Project a professional manner with an emphasis on hospitality and Guest service
• Maintain a clean, healthy, and safety working area
Job Requirements
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a variety of different work situations
• Ability to work on your own and as part of a team
• Knowledge of the local area
• Previous experience managing a team

IT - Software Services



Front Office Supervisor Hospitality Customer service Tours Guest service Management process Recruitment Support Flight


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